Summary
Overview
Work History
Education
Skills
Certification
Authorized To Work In Us
Timeline
Generic

Raylene Joseph

Deerfield Beach,FL

Summary

Dynamic professional with extensive experience in customer service and crisis management, notably as a FEMA Contractor at Navient. Proven ability to deliver empathetic support while ensuring compliance, alongside strong healthcare communication skills. Adept at technical troubleshooting and maintaining high satisfaction scores through effective account management and conflict resolution.

Overview

5
5
years of professional experience
1
1
Certification

Work History

FEMA Contractor

Navient
08.2024 - 04.2025
  • Assisted disaster relief applicants impacted by hurricanes and California wildfires.
  • Guided individuals through applications for housing repairs, funeral assistance, and Medicaid support.
  • Delivered empathetic service while maintaining compliance with FEMA guidelines.

Pharmacy Specialist

MMC Group - EZ Pass Florida
09.2023 - 01.2024
  • Contacted patients to review medication levels and ensure adherence to prescriptions.
  • Updated and maintained patient records in company systems.
  • Provided accurate information to patients, demonstrating strong healthcare communication skills.

Customer Service Specialist - AT&T

Fusion BPO Services
Boca Raton, USA
06.2022 - 07.2023
  • Supported first responders and their families with account and billing issues.
  • Handled high-volume inbound calls, delivering accurate information and issue resolution.
  • Demonstrated conflict resolution and customer retention skills.

Customer Service Representative - Billing & Port Department

iQor
Miramar, USA
08.2020 - 05.2022
  • Managed customer accounts for billing and service-related inquiries.
  • Resolved technical and account access issues in a fast-paced environment.
  • Delivered consistent service excellence, maintaining high satisfaction scores.

Education

High School Diploma -

Coconut Creek High School
Margate, FL
01.2019

Skills

  • Customer service and support
  • Crisis management
  • Healthcare communication
  • Account management
  • Technical troubleshooting
  • Data entry
  • Order processing
  • Record management
  • Sales support
  • Microsoft Office Suite
  • Windows operating system
  • CRM use
  • Live chat support
  • Cold calling techniques
  • Multilingual communication
  • Attention to detail

Certification

Bravo Security School LLC, 12/01/23, Present

Authorized To Work In Us

True

Timeline

FEMA Contractor

Navient
08.2024 - 04.2025

Pharmacy Specialist

MMC Group - EZ Pass Florida
09.2023 - 01.2024

Customer Service Specialist - AT&T

Fusion BPO Services
06.2022 - 07.2023

Customer Service Representative - Billing & Port Department

iQor
08.2020 - 05.2022

High School Diploma -

Coconut Creek High School

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