Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Warren

Customer Service
Vineyard,UT

Summary

Dynamic professional with extensive experience in customer service and support at HelpCloud. Proven track record in conflict resolution and problem-solving, consistently exceeding customer expectations. Skilled in database management and fostering team collaboration, I am dedicated to enhancing customer satisfaction and operational efficiency through exceptional service and innovative solutions.

Overview

5
5
years of professional experience

Work History

FEMA Contractor

HelpCloud
Lindon
06.2024 - Current
  • Recognized by management for delivering exceptional customer service and satisfaction.
  • Exceeded customer expectations by implementing creative problem-solving strategies.
  • Maintained updated knowledge through ongoing education and advanced training opportunities.
  • Provided attentive service to customers, both in-person and via phone interactions.
  • Updated and maintained databases with accurate, current information.
  • Assisted customers with inquiries to enhance overall satisfaction.
  • Executed daily responsibilities with accuracy and efficiency.
  • Fostered positive relationships with staff and management to promote collaboration.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Customer Service Representative

Budget Car and Truck Rental
Orem
09.2023 - 04.2024
  • Executed administrative tasks including filing, database updates, and report generation.
  • Maintained professionalism during stressful situations to effectively resolve conflicts.
  • Exceeded service goals by implementing customer service and employee management best practices.
  • Handled difficult customers with a focus on maintaining high professional standards.
  • Utilized job-related software for change of address records and service discontinuance orders.
  • Documented customer interactions and transactions for future reference.
  • Delivered prompt resolution to customer complaints, ensuring satisfaction.
  • Identified upselling opportunities based on customer needs to enhance sales.

Collections Specialist

Vivint Home Security
Lindon
01.2023 - 08.2023
  • Resolved customer inquiries related to account discrepancies and issues.
  • Negotiated payment terms with customers, entering payments into accounting system.
  • Maintained precise records of all collection activities within company database.
  • Contacted delinquent customers via phone, email, or mail to negotiate repayment options.
  • Posted received payments accurately to corresponding customer accounts.
  • Developed rapport with debtors, promoting timely payments through exceptional service.
  • Assisted customers facing financial hardship by proposing alternative payment solutions.
  • Ensured compliance with federal and state regulations governing collections processes.

Administrative Assistant

Tekton Design, LLC
Orem
04.2020 - 02.2022
  • Managed incoming and outgoing correspondence, ensuring timely distribution of emails, mail, and packages.
  • Welcomed visitors and answered phone calls while maintaining an organized front reception area.
  • Maintained functional office equipment and well-stocked supplies to enhance operational efficiency.
  • Organized files, developed spreadsheets, and scanned documents to uphold a neat workspace.
  • Developed filing systems for confidential documents to ensure secure record-keeping.
  • Provided logistical support for product shipments by coordinating with vendors, boosting revenue.
  • Processed invoices using accounting software applications to maintain accurate financial records.
  • Responded promptly to customer inquiries, resolving issues to improve retention rates.

Education

Accounting/ Engineering

Chattahoochee Technical College
Acworth, GA

Skills

  • Customer service and support
  • Conflict resolution
  • Multitasking
  • Problem solving
  • Team collaboration
  • Database management
  • Administrative assistance
  • Regulatory compliance

Timeline

FEMA Contractor

HelpCloud
06.2024 - Current

Customer Service Representative

Budget Car and Truck Rental
09.2023 - 04.2024

Collections Specialist

Vivint Home Security
01.2023 - 08.2023

Administrative Assistant

Tekton Design, LLC
04.2020 - 02.2022

Accounting/ Engineering

Chattahoochee Technical College

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Tammy WarrenCustomer Service