Raylene Ortiz
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
Chandler
08.2024 - Current
- Delivered excellent customer service in a fast-paced dining environment.
- Managed orders using point-of-sale systems efficiently.
- Assisted guests with menu selections and food recommendations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Addressed guest inquiries and resolved concerns promptly.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Team Leader
Chic-Fil-A
Chandler
01.2023 - 09.2023
- Supervised team operations during peak hours to ensure efficient service delivery.
- Trained new employees on company policies and customer service standards.
- Coordinated daily staff schedules to align with demand and employee availability.
- Maintained a positive work environment that promoted collaboration between team members.
- Assisted in developing promotional displays to enhance customer engagement and sales.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Sales Associate
Tilly's Clothing Store
Casa Grande
11.2022 - 01.2023
- Maintained store appearance through effective merchandising and organization.
- Collaborated with team members to achieve daily sales goals.
- Educated customers about promotions, sales events, and loyalty programs.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
Education
06-2026
Skills
Hardworking Restaurant Professional experienced in building relationships and managing time effectively in fast-paced environments Delivered exceptional service by accurately handling tables of all sizes and fostering customer satisfaction, leading to enhanced loyalty and repeat business Contributed to improved workflow and team efficiency through strong communication and problem-solving skills
Hardworking Restaurant Professional experienced in building relationships and managing time effectively in fast-paced environments Delivered exceptional service by accurately handling tables of all sizes and fostering customer satisfaction, leading to enhanced loyalty and repeat business Contributed to improved workflow and team efficiency through strong communication and problem-solving skills
Timeline
Server
Olive Garden
08.2024 - Current
Team Leader
Chic-Fil-A
01.2023 - 09.2023
Sales Associate
Tilly's Clothing Store
11.2022 - 01.2023