Raylynn Pleasant
D.H. Pace Company
Atlanta,GA
2
Certifications
3
years of professional experience
Detail-oriented and dependable professional with experience in warehouse operations, customer service, data entry, and order processing. Skilled in inventory handling, shipping and receiving, recordkeeping, and using computer systems to accurately track information and resolve issues. Known for strong time management, attention to detail, and the ability to work effectively in fast-paced environments. Currently pursuing a degree in Information Technology and seeking opportunities in warehouse operations, supply chain, logistics, or business operations where I can continue developing my technical and analytical skills.
Work History
Operations Supervisor
5 Months- Supervise daily operations within the service department to ensure work is completed accurately, efficiently, and within established service expectations.
- Coordinate daily workloads and assign priorities based on customer needs, service requirements, scheduling demands, and operational urgency.
- Monitor open service orders and work requests to ensure timely processing, follow-up, and resolution.
- Review operational activity and service records to identify errors, incomplete information, scheduling issues, and workflow delays.
- Support employees with day-to-day operational questions, system procedures, customer issues, and workflow priorities.
- Coordinate with field service, scheduling, customer service, and other internal departments to resolve operational issues and maintain workflow continuity.
- Research escalated service issues and review customer and work-order information to determine appropriate solutions and next steps.
- Monitor service performance and workload activity to identify recurring issues and opportunities to improve department efficiency.
- Maintain accurate customer, service, scheduling, and work-order records within BAAN and ensure information is properly documented.
- Prepare and review operational information and reports using Microsoft Excel and internal business systems to support daily decision-making.
- Communicate operational priorities, service updates, and issue resolutions to employees, customers, and internal stakeholders.
- Ensure department activities follow established company procedures, quality standards, and operational requirements.
- Identify process inefficiencies and recommend improvements to increase productivity, accuracy, service quality, and overall operational performance.
Operations Supervisor
2 Years 10 Months- Oversaw daily transportation operations in a high-volume airport environment, coordinating customer service and operational activities to maintain efficient service.
- Coordinated transportation services and courtesy rides while balancing customer needs, staffing requirements, and operational priorities.
- Monitored daily operational activity, identified service issues, and coordinated timely resolutions to minimize disruptions.
- Communicated with employees, customers, and internal teams to provide updates, address concerns, and maintain smooth day-to-day operations.
- Used Microsoft Excel and operational reporting to track activity, maintain accurate records, and identify trends requiring attention.
- Maintained accurate operational documentation and followed established procedures to support consistency, quality, and accountability.
- Managed multiple priorities in a fast-paced environment while maintaining service standards, accuracy, and timely completion of operational tasks.
- Supported process improvements by identifying recurring issues, documenting procedures, and communicating recommendations to improve operational efficiency.
- Trained and supported team members on operational procedures, customer service expectations, and processes necessary for effective daily operations.
- Responded to time-sensitive operational issues and adjusted priorities as needed to keep transportation services running efficiently.
Warehouse Associate
3 Months- Received, sorted, picked, packed, and processed customer orders accurately and efficiently in a fast-paced warehouse environment.
- Used handheld scanners and warehouse technology to locate, scan, track, and process inventory throughout the fulfillment process.
- Verified product quantities, labels, and order information to maintain inventory accuracy and prevent shipping errors.
- Maintained an organized and clean work area while following company safety, quality, and productivity standards.
- Identified damaged, missing, or incorrectly labeled products and followed established procedures to resolve discrepancies.
- Managed multiple tasks while maintaining accuracy and meeting deadlines in a high-volume distribution environment.
- Followed standard operating procedures and adapted quickly to new processes, equipment, and warehouse systems.
Education
Bachelor of Science - Marketing
Skills
Microsoft Excel
BAAN Business System
Data analysis
Operational reporting
Supply chain operations
Logistics & transportation
Process documentation
Data entry & record accuracy
Quality & accuracy
Customer support
Cross-functional communication
Time management
Certification
Complete Data Analyst Bootcamp From Basics To Advanced — Udemy Certification of Completion
Timeline
Operations Supervisor
D.H. Pace Company
05.2026 - CurrentRead More
Warehouse Associate
Amazon
11.2025 - 02.2026Read More
Operations Supervisor
SP+
06.2023 - 04.2026Read More
Georgia State University
Bachelor of Science from Marketing
Read More