Raymond rojas
Leander
Summary
Dynamic delivery professional with a proven track record at FEDEX Corp , achieving a 99% on-time rate. Skilled in route planning and customer service, I enhanced delivery efficiency and reduced costs while ensuring exceptional satisfaction. Committed to safety and problem-solving, I consistently exceed performance expectations in fast-paced environments.
Professional logistics specialist with proven track record of ensuring timely and safe deliveries. Skilled in route planning, time management, and handling various types of packages with care. Strong focus on team collaboration and adapting to changing needs. Reliable and results-driven, excelling in fast-paced environments.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Delivery Driver
FedEx Corporation
Austin, TX
08.1989 - 11.2024
- Delivered packages weekly with 99% on-time rate
- Managed delivery routes saving 10% in fuel costs
- Provided exceptional customer service, improving ratings by 30%
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Communicated with customers regarding delivery status and resolved issues promptly.
- Maintained accurate records of deliveries and ensured timely reporting of discrepancies.
- Operated delivery vehicles safely, performing routine inspections to ensure compliance with company standards.
- Utilized GPS systems for optimal route planning, enhancing delivery efficiency.
- Collaborated with warehouse staff to streamline package loading processes and reduce turnaround times.
- Implemented best practices for vehicle maintenance, contributing to overall fleet reliability and performance.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Customer Service Representative
El Paso Chamber Of Commerce
El Paso, TX
05.1986 - 04.1989
- Assisted clients with inquiries, providing information about chamber services and resources.
- Handled customer complaints, ensuring prompt resolution and maintaining satisfaction.
- Processed membership applications, verifying documentation and updating records accurately.
- Coordinated events, managing logistics and communication with participants effectively.
- Facilitated workshops, fostering networking opportunities among local businesses and community members.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Austin High School
El Paso, TX06-1983
Skills
- Route Planning
- Time Management
- Customer Service
- Network Optimization
- Safety Protocols
- Vehicle Maintenance
- Inventory Management
- Problem Solving
Accomplishments
- Reduced fuel costs by 10% through efficient route planning
- Received 'Safe driving Award thru the years
- Maintained consistent and on-time delivery record with [Number]% of all orders arriving on time or ahead of schedule.
Certification
- Certified Safe Driver -
- Dangerous Good Certified Thru Fedex Corporation
Timeline
Delivery Driver
FedEx Corporation
08.1989 - 11.2024
Customer Service Representative
El Paso Chamber Of Commerce
05.1986 - 04.1989
High School Diploma -
Austin High School