Raymond Aioletuna
Long Beach,CA
Summary
Dynamic manager with a proven track record at IHOP, excelling in team leadership and customer service. Achieved cost control measures that enhanced profitability while training staff on food safety and service excellence. Skilled in time management and decision-making, fostering a high-performance environment that consistently elevated guest satisfaction.
Overview
7
7
years of professional experience
Work History
Manager
IHOP
01.2021 - 03.2026
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained staff on food safety protocols and customer service best practices.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Developed staff schedules to align with peak business hours and staffing needs.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Host/Cashier
IHOP
01.2020 - 01.2021
- Welcomed and seated guests, ensuring a positive dining experience.
- Managed waitlists efficiently during peak hours, optimizing table turnover.
- Assisted servers with order accuracy and timely delivery of food and beverages.
- Collaborated with kitchen staff to communicate guest requests and special orders.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Busser
IHOP
Honolulu, HI
07.2019 - 01.2020
- Assisted servers in delivering food and beverages to ensure timely service.
- Maintained cleanliness of dining area, resetting tables efficiently for incoming guests.
- Supported kitchen staff by restocking supplies and utensils as needed during peak hours.
- Collaborated with team members to enhance guest satisfaction through attentive service.
- Reset and cleaned tables quickly to prepare for new customers.
Dishwasher
IHOP
Honolulu, HI
01.2019 - 07.2019
- Operated commercial dishwashing equipment to ensure cleanliness and sanitation standards.
- Maintained organized workstations for efficient workflow during peak hours.
- Assisted kitchen staff by providing clean utensils and cookware promptly.
- Adhered to safety and health regulations while handling cleaning chemicals.
- Trained new hires on proper dishwashing techniques and equipment usage.
Education
High School Diploma -
Nelles High
Whittier, CA06.2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
IHOP
01.2021 - 03.2026
Host/Cashier
IHOP
01.2020 - 01.2021
Busser
IHOP
07.2019 - 01.2020
Dishwasher
IHOP
01.2019 - 07.2019
High School Diploma -
Nelles High