Raymond Alvarez
Shippensburg,PA
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while mastering new skills rapidly. Experienced in customer service, multitasking, and time management, dedicated to delivering positive customer experiences. Knowledgeable Training Specialist with a track record of developing and managing effective training programs both on-site and online.
Overview
2
2
years of professional experience
Work History
Learning Trainer
Amazon FC
01.2024 - Current
- Personally provided accurate and up-to-date training for 15 Associate Experience Work (AEW) Short Term Assignment (STA) personnel.
- Monitor all site learning metrics to ensure 100% compliance and 0% instances of being out-of-standard (OOS), with 0 Ambassador Hour Violations (AHVs); maintain 100% participation and adherence across the Global Ambassador Program (GAP), Hazardous Materials/Code of Conduct (Hazmat/CoC) training, Powered Industrial Truck (PIT) and NOBA certifications, Operations Management (OM) and Experienced Management Program (EMP) in Quriosity, while working towards the goal of achieving 100% participation in the Experience Process Assistant Training (EPAT) program.
- Regulated Victory Lap assessment procedures for all Powered Industrial Truck (PIT) types for additional training to verify operator competency and safety at a site level.
- Implement Global Trailer Dock and Release (GTDR) badges to verify users are certified to conduct trailer dock and release (TDR) practices.
- Coordinate training schedules with planned hours, utilizing permissions loss to manage costs across plans.
- Proficiently coordinate tasks across two shifts, involving roughly 30 ambassadors and 350 associates, to manage competing priorities, operations needs and meeting deadlines.
Learning Ambassador
Amazon FC
10.2023 - 12.2023
- Taught, guided, and assisted roughly 300 associates in relative and/or new process paths, while maintaining safety and awareness.
Education
Bachelor of Science - Computer Science
Shippensburg University
Shippensburg, PA12-2024
Skills
- Compliance
- Computer Science
- Database Management
- Docking
- Hazmat
- Java
- MS Office
- Operations Management
- Python
- Trucking
Timeline
Learning Trainer
Amazon FC
01.2024 - Current
Learning Ambassador
Amazon FC
10.2023 - 12.2023
Bachelor of Science - Computer Science
Shippensburg University
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