Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Open To Work

Raymond Brown

Okemah,OK

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Workstation Support SpecialistShipping and Receiving ClerkFood Service SupervisorWarehouse Receiving Clerk

Work Type

Part TimeConsultingContract Work

Location Preference

RemoteOn-Site
Location: Okemah, OK, US
Open to relocation: No

Salary Range

20/hr - 1000/hr

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPaid time off4-day work weekPaid sick leave

Summary

Results-driven workstation support specialist with a proven track record in technical troubleshooting, incident management, and enhancing user satisfaction. Committed to delivering efficient remote support and improving customer relationship management.

Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.

Overview

18
18
years of professional experience

Work History

Workstation Support Specialist

Office Of Management and Enterprise Service
Oklahoma City, OK
10.2013 - 04.2026
  • Provided technical support to end-users, resolving issues efficiently and enhancing user satisfaction.
  • Coordinated training sessions for new staff, improving onboarding experience and knowledge transfer.
  • Streamlined ticketing process, reducing response time and increasing resolution rate for support requests.
  • Analyzed system performance metrics, identifying areas for improvement and implementing strategic solutions.
  • Developed user documentation and guides, enhancing self-service capabilities for common inquiries.

Shipping and Receiving Clerk

Top of the World
Norman, OK
03.2011 - 05.2013
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
  • Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.

Food Service Supervisor

Oklahoma Department of Corrections
McLoud, OK
07.2008 - 08.2011
  • Supervised food service operations, ensuring compliance with safety and health regulations.
  • Trained and mentored staff on food preparation techniques and best practices.
  • Developed and implemented efficient food service schedules, optimizing workflow.
  • Monitored inventory levels, minimizing waste through effective resource management.
  • Collaborated with correctional staff to coordinate meal delivery for inmates.
  • Enforced sanitation standards, enhancing overall kitchen cleanliness and safety protocols.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Evaluated employee performance, providing constructive feedback to improve team efficiency.
  • Resolved operational challenges swiftly, maintaining high service standards in a dynamic environment.

Education

Associate of Science - Information Technology With Emphasis On Networking

Oklahoma State University
Oklahoma City, OK

Skills

  • Customer service
  • Remote support
  • Support services
  • Customer relationship management
  • Technical assistance
  • Technical troubleshooting
  • Incident management

Timeline

Workstation Support Specialist

Office Of Management and Enterprise Service
10.2013 - 04.2026

Shipping and Receiving Clerk

Top of the World
03.2011 - 05.2013

Food Service Supervisor

Oklahoma Department of Corrections
07.2008 - 08.2011

Associate of Science - Information Technology With Emphasis On Networking

Oklahoma State University

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Raymond Brown