Raymond Carachure
Katy
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
6
6
years of professional experience
2007
2007
years of post-secondary education
Work History
Wholesale Parts Sales Phone Associate
XL Parts
Houston
08.2007 - 04.2013
- Assisted customers in identifying and selecting appropriate automotive parts.
- Managed inventory levels and organized stock for efficient access.
- Provided technical support to customers regarding product compatibility and usage.
- Trained new associates on product knowledge and customer service standards.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer satisfaction and service quality.
- Resolved customer inquiries and complaints to ensure a positive shopping experience.
- Communicated product expertise and department process improvements to meet organizational goals.
- Collaborated with other departments within the organization to ensure smooth operations.
- Entered new part numbers into the computer system for ordering purposes.
- Cross-sold additional parts based on customer needs while upselling higher margin products.
- Verified accuracy of shipments received against invoices or purchase orders before releasing to customers.
- Attended trade shows and industry events to stay informed about current trends in the automotive parts industry.
- Participated in training seminars conducted by manufacturers regarding new product lines released.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Developed and maintained relationships with clients and vendors.
- Answered store and merchandise questions and led customers to wanted items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Described merchandise and explained use, operation and care.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
Wholesale Parts Sales Dispatcher
XL Parts
Houston
08.2007 - 04.2009
- Coordinated timely deliveries for automotive parts to ensure customer satisfaction.
- Managed communication between drivers and warehouse staff for efficient operations.
- Utilized dispatch software to track shipments and optimize delivery routes.
- Assisted in training new dispatchers on procedures and software use.
- Scheduled maintenance and repairs for fleet vehicles to ensure reliability.
- Monitored inventory levels to facilitate prompt order fulfillment processes.
- Resolved customer inquiries regarding shipment status and delivery issues.
- Collaborated with suppliers to streamline order processing and logistics workflows.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Managed daily delivery and work schedules to maximize coverage.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Answered customer requests with information about product availability, shipping information and status updates.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Participated in team meetings discussing changes in procedures or processes.
- Ensured compliance with safety regulations and company policies.
- Verified driver credentials prior to assigning them a route or task.
- Developed strategies for improving efficiency within the dispatch department.
- Prepared daily work and run schedules.
- Received or prepared work orders.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Oversaw communications within assigned territories.
- Ordered supplies or equipment to issue to personnel.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Wholesale Parts Stocker
XL Parts
Houston
08.2007 - 04.2008
- Organized inventory on shelves for optimal product visibility and accessibility.
- Restocked products promptly to maintain store inventory levels and presentation.
- Assisted customers in locating parts and provided product information as needed.
- Operated inventory management systems to track stock levels and orders efficiently.
- Collaborated with team members to ensure timely restock of merchandise daily.
- Maintained a clean and safe work environment in accordance with safety standards.
- Stocked shelves with newly arrived products.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Organized storage areas for efficient use of space.
- Arranged merchandise in an attractive manner to promote sales.
- Ensured that all products were labeled properly before stocking the shelves.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Removed outdated products from shelves in accordance with company policy.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Inspected stock for damage or defects and reported issues to management.
- Participated in physical inventories of stock on hand periodically.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Sorted returned merchandise for restocking or disposal.
- Updated product labels to reflect accurate pricing.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Assisted with store displays and window dressing as needed.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Packed boxes for shipment using appropriate packing materials.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Processed returns quickly and accurately according to company policy.
- Coordinated with management to identify and resolve inventory discrepancies.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Issued supplies, materials and products to team members based on information from requisitions.
- Tracked outgoing orders to provide shipping status to customers.
Education
George West High School
George West, TXSome College (No Degree) - Criminal Justice
Houston Community College
Houston, TXSkills
- Parts knowledge
- Inventory management
- Technical support
- Point-of-sale operation
- Customer relationship management
- Delivery coordination
- Workflow optimization
- Sales reporting
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Training and development
- Flexible schedule
- Sales expertise
- Investment product sales
- Basic accounting
- Transaction processing
- Policy implementation
- Management support
- Vendor management
- Decision-making
- Preparing reports
- Practice management
- Workflow management
- Work Planning and Prioritization
- MS office
- Cross-functional teamwork
- Multitasking and organization
- Courteous and professional
- Adaptability and flexibility
- Customer service
- Leadership qualities
- Customer service orientation
- Reliable and punctual
- Time management
- Oral communication
- Customer interaction
- Cash handling
- Product knowledge
- Problem-solving abilities
- Workplace safety
Languages
Spanish
Native/ Bilingual
Timeline
Wholesale Parts Sales Phone Associate
XL Parts
08.2007 - 04.2013
Wholesale Parts Sales Dispatcher
XL Parts
08.2007 - 04.2009
Wholesale Parts Stocker
XL Parts
08.2007 - 04.2008
George West High School
Some College (No Degree) - Criminal Justice
Houston Community College