Raymond Chao
Antelope,CA
Summary
Dedicated and compassionate individual seeking a challenging position to leverage interpersonal, analytical, and customer service skills developed through experiences in the dealer and server roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dealer
Hard Rock Sacramento
Wheatland, CA
06.2021 - Current
- Maintaining a positive relationship with clients
- Applying conflict resolution techniques to de-escalate tense situations
- Facilitate operations compliant with company policies and procedures
- Completing tasks in a fast-paced work environment
- Assisting patrons with special needs to engage in a positive and inclusive atmosphere.
Server
Blue House Korean BBQ
Roseville, CA
02.2022 - 07.2022
- Assisting customers with food handling skills
- Strong verbal and written communications.
Dealer/Casino Floor Supervisor
Thunder Valley Casino and Resort
Lincoln, CA
11.2015 - 06.2021
- Promote a positive atmosphere by greeting guests with a friendly tone and wishing good luck
- Watched closely to catch errors and notified surveillance of irregularities
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Education
High School Diploma -
Center High School
05.2012
Skills
- Customer Service
- Client Relations
- Conflict Resolution
- Real-time Monitoring
- Positive Employee Relations
- Team Leadership
- Time Management
- Sales Transactions
- Overseeing game operations
- Monitoring chips purchases
- Calm composure
- Positive attitude
- Easily Adaptable
- Strong Communication skills
- Quick math calculations
Languages
Mien
Full Professional
English
Native/ Bilingual
Certification
- Blackjack Training, TVCR - 11/01/15
- Pai Gow Training, TVCR - 07/01/16
- Roulette Training, TVCR - 01/01/17
- High Limit Training, TVCR - 03/01/18
- Craps Training, TVCR - 11/01/19
Timeline
Server
Blue House Korean BBQ
02.2022 - 07.2022
Dealer
Hard Rock Sacramento
06.2021 - Current
Dealer/Casino Floor Supervisor
Thunder Valley Casino and Resort
11.2015 - 06.2021
High School Diploma -
Center High School
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