Raymond Chatman
Long Beach,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
19
19
years of professional experience
Work History
Collateral Trade Supervisor
Carrington Mortgage Services
Anaheim, CA
12.2020 - Current
- Articulated growth objectives and operating plans.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Monitored employee productivity to provide constructive feedback and coaching.
Collateral Trade Analyst
Carrington Mortgage Services
Anaheim, CA
10.2018 - 11.2020
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Improved operations by working with team members and customers to find workable solutions.
Collateral Specialist/Secondary Markets
Carrington Mortgage Services
Anaheim, CA
11.2017 - 09.2018
- Responsible for processing purchase advise reports for each warehouse line
- Monitor Escrow Agents to ensure settlement packages arrive in a timely matter
- Complete Reports daily to reconcile new collateral
- Accountable to correct all document exceptions in order to complete certification
Lien Release Specialist
Carrington Mortgage Services
Anaheim, CA
06.2015 - 10.2017
- Receive and process request for daily paid-in-full loans
- Obtain Deed of Trust or Mortgage Recording Information
- Work closely with outsource vendor to complete request within timeliness
- Review original collateral files
- Prepare releases for filing with the county agency
- Assist customer services with lien release related inquiries
- Resolve exceptions as reported daily by vendor
Quality Assurance Associate
Bank of New York Mellon
05.2009 - 12.2014
- Responsible for coordinating internal Regulation AB audits conducted by both external and internal auditors and reporting results to management
- Conducted regular quality assurance testing and communicated identified deficiencies to management and staff
- Completed the annual pool reconciliation of more than 50 government-owned enterprise clients
- Managed the reconciliation of more than four million collateral files to the Bank’s multiple systems of record
- Maintained soft copy records of all external audits
- Trained staff on suspicious activity reporting
- Supervised team of up to 6 employees.
Quality Assurance Associate
Venturi Staffing Partners
03.2007 - 04.2009
- Scanning collateral files and collateral documents as a part of the Bank’s annual vault reconciliation
- Research vault reconciliation discrepancies between physical records and the Bank’s systems of record
- Produced quality assurance reporting and distributed to management.
Fitch Operator
Venturi Staffing Partners
Cerritos, CA
03.2006 - 03.2007
- Corrected illegible documents
- Imaged documents
- Filed based on color-coded system.
Office Supply Associate
Staples
08.2005 - 03.2006
- Assisted customer with inquires and provided with a focus on excellent service
- Stocked shelves daily
- Operated forklift and pallet jack to transport new deliveries.
Education
General Courses -
Long Beach City College
01.2003
High School Diploma -
Paramount High School
01.2002
Skills
- Supervision & leadership
- Analytical
- Team building
- Team management
- Troubleshooting
- Reliable & trustworthy
- Communication
- Customer service
- Relationship building
- Good work ethic
- Multitasking
- Computer skills
Timeline
Collateral Trade Supervisor
Carrington Mortgage Services
12.2020 - Current
Collateral Trade Analyst
Carrington Mortgage Services
10.2018 - 11.2020
Collateral Specialist/Secondary Markets
Carrington Mortgage Services
11.2017 - 09.2018
Lien Release Specialist
Carrington Mortgage Services
06.2015 - 10.2017
Quality Assurance Associate
Bank of New York Mellon
05.2009 - 12.2014
Quality Assurance Associate
Venturi Staffing Partners
03.2007 - 04.2009
Fitch Operator
Venturi Staffing Partners
03.2006 - 03.2007
Office Supply Associate
Staples
08.2005 - 03.2006
General Courses -
Long Beach City College
High School Diploma -
Paramount High School
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