Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

RAYMOND CHAVEZ

LAS VEGAS,NV

Summary

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

16
16
years of professional experience

Work History

General Manager

Conns Home Plus
09.2014 - Current
  • Developed and implemented strategies to increase sales and KPI's year over year.
  • Managed operations, employee reviews, training, schedules, and contract processes.
  • Monitored sales performance, set budgets to provide financial stability for long-term success for sales associates.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on sales process principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, and strategic vision.
  • Interacted well with customers to build connections and nurture relationships.

General Manager

Furniture Outlet
08.2012 - 09.2014
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable sales with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.

Sales Associate Team Leader

Furniture 4 Less
08.2010 - 08.2012
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Utilized upselling techniques to promote additional products and increase sales.

Furniture Deliverer

Furniture 4 Less
08.2007 - 08.2010
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered and assembled furniture to customer homes.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Completed on-time deliveries by choosing best and most efficient routes.

Education

High School Diploma -

Mojave High School
North Las Vegas, NV
07.2008

Skills

  • Bilingual
  • Sales Team Development
  • Consistently Meet Goals
  • Staff Motivation
  • Sales Analysis
  • Sales Expertise
  • Operations Oversight
  • Branding
  • Quality Management
  • Customer Relationship Management
  • Operations Management
  • Inventory Control

Accomplishments

  • Managed the Retention award winning sales team at Conn's Home Plus.
  • Named Repair Service Agreement Champion
  • Named Close Rate Champion
  • Named Average sales Ticket Champion
  • Named MVP
  • Named Conn's Hero
  • Achieved YOY improvements in key metrics consistently
  • Named "Top Performing Manager in the company " in 2022.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

General Manager

Conns Home Plus
09.2014 - Current

General Manager

Furniture Outlet
08.2012 - 09.2014

Sales Associate Team Leader

Furniture 4 Less
08.2010 - 08.2012

Furniture Deliverer

Furniture 4 Less
08.2007 - 08.2010

High School Diploma -

Mojave High School

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RAYMOND CHAVEZ