Juan Carlos Barrios
Tampa,FL
Summary
Dynamic General Manager with a proven track record at Texas De Brazil, excelling in operational excellence and employee engagement. Expert in budgeting and cost control, driving year-over-year growth while fostering a motivated team. Bilingual leader skilled in customer relations and problem resolution, enhancing loyalty and performance across all levels.
Overview
15
15
years of professional experience
Work History
General Manager
Texas De Brazil
03.2020 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Manager
Texas De Brazil
01.2016 - 03.2020
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Kitchen Manager
Texas De Brazil
01.2011 - 04.2012
Education
GED - Industrial Engineering
Joaquin Suarez
Uruguay02.1998
Skills
- Sales
- Branding
- Advertising and marketing
- Consistently meet goals
- Customer retention
- Administrative skills
- Goal setting
- Motivation
- Employee scheduling
- Budgeting and cost control
- Risk management
- Schedule management
- Leadership and team building
- Organizational development
- Budgeting and cost control strategies
- Sales planning and implementation
- Customer relations
- Budget analysis
- Problem resolution
- Financial document control
- Workflow planning
- Leadership
- Bilingual
- Staff supervision
- Safety assurance
PC competent
Supervision and training
Public relations
Budget forecasts
Data review
Timeline
General Manager
Texas De Brazil
03.2020 - Current
Manager
Texas De Brazil
01.2016 - 03.2020
Kitchen Manager
Texas De Brazil
01.2011 - 04.2012
GED - Industrial Engineering
Joaquin Suarez