RAYMOND CLARK
BAY POINT,CA
Overview
9
9
years of professional experience
Work History
CARE COODINATOR
Newport Healthcare
Pleasanton, CA
01.2024 - Current
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Provided case management services to ensure the delivery of quality care.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Supported clients during hospital admissions and discharges.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Ensured compliance with state regulations related to healthcare service provision.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
ASSISTANT MANAGER
On Fire Pizzeria
BAY POINT
05.2021 - 01.2024
- Assisted manager with emails, filing, general paperwork, and data entry
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
SHIFT LEAD/ AT&T EXPERT
Best Buy
Antioch, CA
08.2017 - 11.2019
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Delegated tasks to employees and monitored activities and task completion.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Assisted in the training of new employees.
LEAD SALES ASSOCIATE
AT&T
Walnut Creek, CA
01.2015 - 08.2017
- Assisted with the training of new sales associates.
- Supervised a team of sales associates on daily tasks and operations.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Cross-trained on different positions to best support team during peak periods.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
Education
Bachelor of Arts - Psychology
Cal State East Bay
25800 Carlos Bee Blvd, Hayward, CA 9454205.2023
Associate of Arts - Psychology
Diablo Valley College
321 Golf Club Rd, Pleasant Hill, CA 9452305.2019
Skills
- Beginner in Microsoft EXCEL
- Microsoft WORD
- Customer Service
- Management/Leadership
- Adaptable
- Problem-solver
- Conflict resolution
- Time management
- Interpersonal communication
- Documentation
- Documentation proficiency
- Organizational standards
- Policy Adherence
- Quality Assurance
- Database coordination
- Goal Setting
- Progress Monitoring
- Multidisciplinary team collaboration
Timeline
CARE COODINATOR
Newport Healthcare
01.2024 - Current
ASSISTANT MANAGER
On Fire Pizzeria
05.2021 - 01.2024
SHIFT LEAD/ AT&T EXPERT
Best Buy
08.2017 - 11.2019
LEAD SALES ASSOCIATE
AT&T
01.2015 - 08.2017
Bachelor of Arts - Psychology
Cal State East Bay
Associate of Arts - Psychology
Diablo Valley College