Overview
Work History
Education
Skills
Timeline
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RAYMOND CLARK

BAY POINT,CA

Overview

9
9
years of professional experience

Work History

CARE COODINATOR

Newport Healthcare
Pleasanton, CA
01.2024 - Current
  • Coordinated with other health professionals to develop individualized plans of care for patients.
  • Provided case management services to ensure the delivery of quality care.
  • Actively participated in staff meetings discussing best practices in patient care coordination.
  • Supported clients during hospital admissions and discharges.
  • Monitored and evaluated patient progress, adjusting treatment plans as needed.
  • Ensured compliance with state regulations related to healthcare service provision.
  • Maintained accurate client records in accordance with agency policies and procedures.
  • Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.

ASSISTANT MANAGER

On Fire Pizzeria
BAY POINT
05.2021 - 01.2024
  • Assisted manager with emails, filing, general paperwork, and data entry
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Delegated daily tasks to team members to optimize group productivity.
  • Ensured compliance with safety regulations and company policies.

SHIFT LEAD/ AT&T EXPERT

Best Buy
Antioch, CA
08.2017 - 11.2019
  • Handled cash register transactions accurately while providing excellent customer service.
  • Responded to customer inquiries and complaints in a professional manner.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Delegated tasks to employees and monitored activities and task completion.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Assisted in the training of new employees.

LEAD SALES ASSOCIATE

AT&T
Walnut Creek, CA
01.2015 - 08.2017
  • Assisted with the training of new sales associates.
  • Supervised a team of sales associates on daily tasks and operations.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Cross-trained on different positions to best support team during peak periods.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.

Education

Bachelor of Arts - Psychology

Cal State East Bay
25800 Carlos Bee Blvd, Hayward, CA 94542
05.2023

Associate of Arts - Psychology

Diablo Valley College
321 Golf Club Rd, Pleasant Hill, CA 94523
05.2019

Skills

  • Beginner in Microsoft EXCEL
  • Microsoft WORD
  • Customer Service
  • Management/Leadership
  • Adaptable
  • Problem-solver
  • Conflict resolution
  • Time management
  • Interpersonal communication
  • Documentation
  • Documentation proficiency
  • Organizational standards
  • Policy Adherence
  • Quality Assurance
  • Database coordination
  • Goal Setting
  • Progress Monitoring
  • Multidisciplinary team collaboration

Timeline

CARE COODINATOR

Newport Healthcare
01.2024 - Current

ASSISTANT MANAGER

On Fire Pizzeria
05.2021 - 01.2024

SHIFT LEAD/ AT&T EXPERT

Best Buy
08.2017 - 11.2019

LEAD SALES ASSOCIATE

AT&T
01.2015 - 08.2017

Bachelor of Arts - Psychology

Cal State East Bay

Associate of Arts - Psychology

Diablo Valley College

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RAYMOND CLARK