Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raymond Crockett

Phoenix,AZ

Summary

Dynamic leader with a proven track record at Sam's Club, enhancing operational excellence and member satisfaction through effective staff development and compliance understanding. Skilled in multitasking and problem-solving, successfully drove team performance and reduced waste, demonstrating exceptional influencing skills and retail operations management. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 15 years of extensive leadership experience in retail and logistics. Committed individual well-versed in providing thorough training, setting Club goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Fresh Team Manager

Sam's Club
05.2021 - Current
  • Led Associate relations through effective communication, coaching, training, and development.
  • Enhanced Associate productivity by implementing FST and efficient task delegation and time management strategies.
  • Developed a high-performing team by providing ongoing training, and fostering a positive work environment.
  • Collaborated with all Fresh departments to drive cohesive efforts towards common goals and objectives.
  • Ensured compliance with company policies as well as county regulations through diligent oversight of daily operations.
  • Coached and trained associates, increasing quality of work and employee motivation.
  • Recruited, interviewed and hired employees and promoted positive feedback and engagement.
  • Ensured smooth Club functioning with thorough inventory management, product creation, and timely order placements.
  • Reduced waste and hidden shrink to keep Fresh departments aligned with sales and throw targets.

Merchandise Compliance Manager

Sam's Club
05.2020 - 05.2021
  • Managed compliance efforts, reporting and audits.
  • Developed and delivered training programs to inform employees about compliance and safety agenda.
  • Collaborated with associates to establish clear compliance guidelines and expectations for all departments in Club.
  • Managed food safety audits in Spark, and reviews by Eco Lab, and regulatory agencies.
  • Succeeded in maintaining a positive relationship with regulators through proactive engagement and timely responses to inquiries.
  • Developed comprehensive training programs for employees, fostering a culture of compliance and safety throughout the Club.
  • Established and monitored compliance procedures to provide consistent implementation across departments.
  • Prepared records and data for regular audits.

Member Services Manager

Sam's Club
04.2019 - 05.2020
  • Conducted regular analysis of membership data to identify trends and areas for improvement, leading to informed decision-making on Club offers.
  • Managed a team of Associates, providing coaching and professional development opportunities, resulting in overall improvement in Front End metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented tracking and analyzing member feedback, allowing us to identify areas where improvements could be made and measuring the success of implemented changes.
  • Improved member satisfaction by addressing concerns and providing timely resolutions through MX Voices.
  • Developed incentives programs aimed at motivating Associates to maintain high standards in their daily tasks while also encouraging innovation within the Club.

Various Roles

Walmart DC 6031
04.2014 - 04.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Loaded, unloaded, and moved material to and from storage areas.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.

Various Roles

Walmart 4336
03.2009 - 04.2014
  • Supported store cleanliness initiatives by performing routine housekeeping tasks as needed.
  • Facilitated smooth stock rotation by regularly checking expiration dates and removing expired items from shelves promptly.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.

Education

High School Diploma -

Raymond S. Kellis
Glendale, AZ
03.2009

Skills

  • Member Focus
  • Influencing skills
  • Operational Excellence
  • Product and service knowledge
  • Compliance understanding
  • Staff Development
  • Multitasking Abilities
  • Problem-Solving
  • Scheduling and Coordinating
  • Excellent Communication
  • Training and Development
  • Retail Operations Management

Certification


  • Certified Food Saety Manager
  • Certified AB Fuel Operator
  • Sam's Field Quality Leader

Timeline

Fresh Team Manager

Sam's Club
05.2021 - Current

Merchandise Compliance Manager

Sam's Club
05.2020 - 05.2021

Member Services Manager

Sam's Club
04.2019 - 05.2020

Various Roles

Walmart DC 6031
04.2014 - 04.2019

Various Roles

Walmart 4336
03.2009 - 04.2014

High School Diploma -

Raymond S. Kellis

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Raymond Crockett