Ray Miner
Struthers,OH
Summary
Dynamic marketing and team lead with a proven track record at Sams Club, excelling in conflict resolution and coaching. Spearheaded innovative marketing strategies, enhancing member engagement and satisfaction. Recognized for meticulous attention to detail and fostering a collaborative environment, driving operational excellence and achieving significant improvements in service delivery.
Overview
21
21
years of professional experience
Work History
Team Lead
Sams Club
04.2020 - Current
- Assisted in daily team operations and ensured compliance with safety protocols.
- Collaborated with team members to streamline workflow and improve efficiency.
- Coordinated communication between team members to address issues promptly.
- Maintained accurate records of daily activities to support operational transparency.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Marketing Team Lead
Sams Club
05.2018 - 04.2020
- Developed comprehensive marketing strategies aligned with organizational goals and market trends.
- Analyzed performance metrics to optimize campaigns and drive data-informed decision-making.
- Traveled to allow opportunities for businesses to gain membership information that they had not previously had.
- Coordinate membership drives to offer promotions to businesses and their staff.
Membership Champion
Sams Club
03.2015 - 05.2018
- Teach and train cashiers on selling techniques to sell plus memberships and/or credit opportunities.
- Assisting members with any needs they may have had.
Cashier
Sams Club
06.2004 - 03.2015
- Processed members transactions accurately and efficiently using point-of-sale systems.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved members complaints promptly, ensuring satisfaction and loyalty retention.
- Managed cash handling responsibilities, including balancing registers at shift end.
Education
Struthers High School
Struthers, OH06.2004
Skills
- Attention to detail
- Conflict resolution
- Member focus
- Coaching and mentoring
Timeline
Team Lead
Sams Club
04.2020 - Current
Marketing Team Lead
Sams Club
05.2018 - 04.2020
Membership Champion
Sams Club
03.2015 - 05.2018
Cashier
Sams Club
06.2004 - 03.2015
Struthers High School
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