Raymond Dhaliwal

Rock Hill,SC

Summary

Accomplished leader with a proven track record at Dynatex, enhancing operational efficiency and customer satisfaction through strategic planning and effective communication. Expert in operations management and staff development, demonstrated by surpassing project deadlines and fostering team collaboration. Achieved significant improvements in performance outcomes and business growth by leveraging negotiation skills and a customer-oriented approach.

Overview

years of professional experience

Work History

Owner/Operator

Jaguar Truck Lines Inc

03.2019 - Current

Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Owner/Franchisee

Rjems Corporation Inc

03.1989 - 05.2019

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Project Manager

Dynatex-Subsidary of Textron Defnse Systems

04.1984 - 09.1989

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Established effective communication among team members for enhanced collaboration and successful project completion.

Operations Manager

Fairchild Semicundoctor Inc

02.1972 - 09.1994

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Education

Master of Science - Material Science

San Francisco State University

San Francisco, CA

Skills

Operations Management
Documentation And Reporting
Hiring
Business Planning
Staff Training and Development
Sales negotiation
Negotiation

Financial Analysis
Operational Reporting
Budget Development
DOT Compliance
Strong Work Ethic
Customer-Oriented
Strategic Planning

Timeline