RAYMOND DOZIER
Certified Case Manager
Clearwater,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Express opportunities to expand skills while facilitating company growth through continuing education.
Overview
33
33
years of professional experience
1
1
year of post-secondary education
Work History
Elder & Disabled Services Case Manager
Gulf Coast JFCS
Clearwater, FL
01.2023 - Current
- Provided case management services including assessment, crisis intervention, advocacy, referral and monitoring of client accounts.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Composed or prepared correspondence, case notes and narratives with computer-based applications following department and agency policies for effective monitoring..
- Assisted county agency in implementation of standard operation procedural manual for special federally-funded home improvement program.
Ramp Supervisor
Airport Terminal Services, ATS
Oklahoma City, OK
05.2021 - 12.2021
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Utilized mathematical functions to interpret aircraft weight and balance loading instructions.
- Instrumental in assisting in the operational management of a new start-up airline (Breeze Airways) at the Oklahoma City Will Rogers World Airport.
- Cross-trained as ticket counter/gate counter/ramp agents.
- Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
- Assisted regional management in reducing cost by implementing an automated paperless system to conduct daily vehicle inspections.
- Maintained safety and training records to ensure station compliance met or exceeded company expectations for training modules.
- Delegated tasks and supervised crew during loading, unloading, and staging of cargo to achieve smooth and efficient transitions to improve operational readiness.
Federal Court Security Officer
Paragon Systems, Inc.
Oklahoma City, OK
06.2019 - 01.2020
- Protected citizens on behalf of the United States Marshals Service (USMS).
- Ensured court proceedings led by a presiding federal judge could be conducted safely.
Senior Police Officer
City of Houston Police Department
Houston, TX
04.1993 - 03.2017
- Demonstrated exceptional leadership, team building, and community relations skills while serving the public.
- Maintained calm awareness and good judgement when deployed to critical incidents and natural disasters.
- Trained, mentored, reviewed paperwork and case files submitted by new officers to verify accuracy and adherence to strict policies.
- Coordinated, scheduled, and assigned officers to work off-duty assignments.
- Protected VIPs, dignitaries, and elected officials during their movement across the City of Houston.
- Contributed to reducing crime by 20% in high-crime areas during a two-year assignment on a tactical unit.
- Performed in roles as Crime Analyst, Field Training Instructor, Cadet Liaison, Field Performance Evaluator, Crisis Intervention Team advocate for mental health clients.
School Police Officer
San Antonio ISD Police Department
San Antonio, TX
06.1990 - 04.1993
- Performed security oversight, traffic control and crowd control at special events and campus activities.
- Responded to emergency calls regarding critical incidents, accidents and disturbances.
- Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.
- Initiated a "park and walk" program in an effort to mentor kids and build relationships with school faculty and the community.
Education
Bachelor of Science - Human Services
St Petersburg College
Clearwater, FL 12.2022 - Current
Some College (No Degree) - Criminal Justice
St Philip's College
San Antonio, TXDepartment of Elder Affairs
Tallahassee, FLQualifications Summary
- More than 20 years as a police officer with the City of Houston, Texas.
- Outstanding communication skills to build trust with team members and other key stakeholders.
- Lead a diverse team in safety and training to maximize their individual potential through policies and procedures.
- Working knowledge of Windows; MS Word; MS Excel; Internet applications and databases.
- Ability to maintain a high level of confidentiality.
Areas of Expertise
- Certified (DOEA) case management
- Problem Solving
- Safety Management
- Policies & Procedures
- Ground Security
- Continuing education through professional development and university endeavors
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I failed my way to success.
Thomas Edison
Skills
- Eldercare
- Training and Development
- Flexible and Adaptable
- Decision-Making
- Good Telephone Etiquette
- MS Office
- Attention to Detail
- Problem-Solving
- Dependable and Responsible
Timeline
Elder & Disabled Services Case Manager
Gulf Coast JFCS
01.2023 - Current
Bachelor of Science - Human Services
St Petersburg College
12.2022 - Current
Ramp Supervisor
Airport Terminal Services, ATS
05.2021 - 12.2021
Federal Court Security Officer
Paragon Systems, Inc.
06.2019 - 01.2020
Senior Police Officer
City of Houston Police Department
04.1993 - 03.2017
School Police Officer
San Antonio ISD Police Department
06.1990 - 04.1993
Some College (No Degree) - Criminal Justice
St Philip's College
Department of Elder Affairs
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