RAYMOND ESCOBAR
El Campo,TX
Summary
Adept at managing high-stress situations, I significantly enhanced customer loyalty and sales at El Tiempo Cantina Restaurant through empathetic service and effective conflict resolution. My proficiency in data entry and exceptional active listening skills contributed to my recognition as a top performer, consistently exceeding performance metrics.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
El Tiempo Cantina Restaurant
06.1984 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
None -
El Campo High School
El Campo, TX05.1981
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Product knowledge
- Appointment scheduling
- Order processing
- Team development
- Staff training
- Technical support
- Clerical support
- Product sales
- Multi-line phone talent
Timeline
Customer Service Representative
El Tiempo Cantina Restaurant
06.1984 - 03.2020
None -
El Campo High School
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