Raymond Fain
El Paso,TX
Summary
United States Army Infantry Noncommissioned Officer (NCO) with a record of improving speed, quality, and accountability in high-tempo operations. As a DAIG Action Officer, processed 150+ cases to the Department of Defense, cutting cycle time approximately 20% and improving accuracy by more than 10% through standardized tracking and policy alignment. Lean Six Sigma Green Belt with strong risk management, stakeholder engagement, and cross-functional synchronization. Brings a builder’s mindset to AI-enabled decision support.
Overview
18
18
years of professional experience
Work History
Infantry Senior Sergeant
United States Army
01.2008 - Current
Infantry senior leader responsible for training, leading, and caring for Soldiers across teams, squads, platoons, and companies, culminating as First Sergeant. Plans and executes small-unit tactics, live-fire exercises, and deployment readiness; manages risk, maintenance, and personnel actions to sustain combat power. Synchronizes mission command processes, integrates fires and enablers, and standardizes AAR-driven improvement. Served as an Action Officer in the Department of the Army Inspector General (DAIG) enterprise, processing 150+ cases to DoD, reducing case time 20% and improving accuracy 10% through data-driven workflow and policy alignment.
Education
Bachelor of Science - Information Technology
American Military University
Charleston, WV10-2025
Skills
- Teamwork & collaboration: Led and developed teams from squad to company (up to Operations Sergeant Major); coordinated with joint/DoD stakeholders to deliver outcomes on tight timelines
- Customer service / stakeholder care: Department of the Army action officer experience resolving sensitive issues; processed 150 cases with 20% faster cycle time and 10% accuracy gains
- Problem-solving & process improvement: Lean Six Sigma GB; standardized workflows, dashboards, and QC checks to reduce rework and improve decision support
- Technical execution: Build APIs (Flask), data pipelines (pandas/NumPy), and ML experiments (PyTorch/sklearn, RL self-play); manage repos (Git) and deployments (Tomcat/Docker)
- Risk & compliance: Apply risk management and policy alignment in investigations/operations; ensure evidence handling, documentation, and auditability
- Leadership & mentorship: Train, counsel, and mentor junior leaders; run After Action Reports, set standards, and drive continuous improvement culture
- Communication: Produce executive-level briefs and clear technical documentation; translate complex findings for non-technical audiences
- Ethics & responsible AI: Coursework and writing on bias, governance, and human-in-the-loop controls for public-sector AI
Accomplishments
- Earned the Sergeant Audie Murphy Award (top 1% of NCOs), recognized for exemplary leadership, warfighting proficiency, and Soldier care.
- Hand-selected as the Army’s first DAIG Whistleblower Reprisal NCO; established standards and workflows now used enterprise-wide.
- Led hundreds of Soldiers across combat operations, humanitarian missions, and disaster-relief/community-rebuild projects; sustained readiness and morale in high-tempo environments.
- Directed multi-agency disaster relief efforts (logistics, security, and civil coordination), restoring critical services and housing for affected communities.
- Built partnerships with local governments, NGOs, and installation leaders to synchronize humanitarian aid and community projects.
- Invested several years of volunteer service to address hunger and homelessness; mobilized Soldiers and community partners for recurring food, shelter, and family-support initiatives.
- President, Sergeant Audie Murphy Club (Fort Campbell Chapter): organized division-wide leader development events, mentorship programs, and resiliency initiatives; expanded partner network and funding.
- Launched wellness and family-support campaigns by partnering with non-official organizations, improving access to resources and reducing crisis escalations.
- Designed metrics-driven programs (dashboards, SOPs, AARs) that increased event participation, donor engagement, and sustained volunteer throughput.
- Trained, mentored, and evaluated NCOs/Officers; improved qualification rates, safety compliance, and retention through targeted leader development.
Timeline
Infantry Senior Sergeant
United States Army
01.2008 - Current
Bachelor of Science - Information Technology
American Military University
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