Raymond Fay
Lawrence,MA
Summary
I am a divorced father of two adult children a recovering addict and alcoholic 46 months sober Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic.
Overview
16
16
years of professional experience
Work History
Behavioral Health Technician
Woburn Wellness
Woburn, MA
10.2024 - 08.2026
- Provided crisis intervention support during challenging situations with clients.
- Monitored client behavior and reported changes to the treatment team.
- Provided emotional support to clients and patients dealing with difficult situations.
- Monitored patient safety in all areas of the facility.
- Assisted clients with daily living activities and personal care needs.
- Established and maintained professional working relationships with clients, staff and public.
- Completed daily client rounds and tracked client movements.
- Maintained client and employee areas in good working order and with adequate supplies.
Working Foreman
Business interior flooring
Woburn, Massachusetts
05.2010 - 11.2018
- Supervised daily flooring installation projects and managed team workflows.
- Managed daily work assignments by delegating tasks and monitoring progress.
- Trained new employees on installation techniques and safety procedures.
- Assisted in resolving on-site issues to maintain project timelines.
- Conducted quality checks on completed flooring installations for compliance.
- Communicated with clients to ensure satisfaction with flooring selections.
- Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints.
- Maintained tools and equipment for optimal performance during installations.
- Coordinated materials delivery and ensured proper inventory management.
- Monitored progress of projects to ensure timely completion within budget parameters.
- Collaborated with management to improve operational processes and efficiency.
- Coordinated with vendors to obtain necessary supplies at competitive prices.
- Conducted regular inspections of equipment, tools, and materials to maintain quality standards.
- Collaborated with site supervisors to review blueprints and develop cost estimates for projects.
- Reviewed documentation and safety materials and implemented work site procedures in accordance with regulations.
- Resolved customer complaints regarding product or service quality in a timely manner.
- Performed preventative maintenance on equipment to minimize downtime and repair costs.
- Provided guidance on construction techniques and methods to reduce costs and improve productivity.
- Scheduled periodic meetings with contractors, clients to discuss project timelines, goals.
- Created detailed reports outlining project progress and issues encountered during work hours.
- Identified areas for improvement in safety protocols, production processes.
Education
Tewksbury High
Tewksbury , MASkills
- Technical support
- Facility maintenance
- Patient safety
- Emotional support
- Inventory management
- Quality assurance
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Employee training
- De-escalation strategies
- Mental health support
- Positive reinforcement
- Case documentation
- Behavioral management
- Walking rounds
- Client transportation
- Group facilitation
- Log updating
- Emergency response
- Cultural sensitivity
- Activity monitoring
- Records maintenance
- Resource coordination
- Housekeeping skills
- Active listening
- Patient observation
- Multicultural competence
- Conflict de-escalation
- Documentation skills
- Security procedures
- Crisis handling
- Verbal de-escalation
- Infection control
- Nonverbal communication
- Report writing
- Incident reporting
- Multitasking and organization
- Substance abuse experience
- Empathy and compassion
Timeline
Behavioral Health Technician
Woburn Wellness
10.2024 - 08.2026
Working Foreman
Business interior flooring
05.2010 - 11.2018
Tewksbury High