Summary
Overview
Work History
Education
Skills
Timeline
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Raymond Fernandez Jr

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Sales and Solutions Specialist

Disney
02.2022 - Current
  • Helped large volume of guests every day with positive attitude and focus on guest satisfaction.
  • Actively listened to guests, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints.
  • Adhered to company policies to consistently achieve call-time and quality standards.
  • Hand-selected by Leadership to partner with Project Development teams with relocating Cast between 288 unique in-office positions to deliberately craft an optimized cohesive, collaborative, and efficient work environment.
  • Offered suggestions and alternatives to provide Cast Members with solutions, boosting guest satisfaction.
  • Worked with multiple teams across the entirety of Disney Central to provide the most Magical experience to our guests.
  • Helped guests through emotional and stressful moments.

Urgent Care Staff

BayCare Urgent Care
03.2020 - 02.2022
  • Conducted telephone triage to patient, family and significant others using nursing judgment according to protocol.
  • Executed nursing interventions by collaborating with interprofessional team to incorporate standards of care, practice and patient outcomes.
  • Leveraged data to meet care coordination needs across settings in conjunction with patient, family and other care providers.
  • Managed patients with multiple chronic health conditions, acute episodes of care and behavioral health challenges while promoting and supporting prevention and wellness.

Grocery Clerk

Publix
12.2015 - 03.2019
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Responded promptly to requests for assistance, and customer inquiries.

Military Intelligence Analyst

United States Amy
02.2019 - 02.2019
  • Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
  • Produced multi-source intelligence reports and products.
  • Coordinated with other intelligence agencies to share information and resources.

Education

Bachelor of Science - Marketing

Johnson & Wales University - North Miami
Remote
07.2027

Skills

  • Operational Support
  • Data Security
  • Situational Awareness
  • Active Learning
  • Proficient in Microsoft Applications, Slack, and Zoom
  • Customer Satisfaction
  • Computer Sufficient
  • Multitasking through multiple applications

Timeline

Sales and Solutions Specialist

Disney
02.2022 - Current

Urgent Care Staff

BayCare Urgent Care
03.2020 - 02.2022

Military Intelligence Analyst

United States Amy
02.2019 - 02.2019

Grocery Clerk

Publix
12.2015 - 03.2019

Bachelor of Science - Marketing

Johnson & Wales University - North Miami

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Raymond Fernandez Jr