Raymond Fortino
Summary
Dynamic Account Manager with a proven track record at Progress Lighting, enhancing client satisfaction and retention through exceptional service and strong relationship-building. Expert in account management and teamwork, I've successfully expanded client bases by leveraging industry events and strategic negotiations. Achieved notable client loyalty by focusing on impactful interactions and collaborative success.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Account Manager
Progress Lighting
12.1997 - 04.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Education
Associate of Science - Electronic Engineering
BCSI
Brick, NJ06-1987
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Issue resolution
- Client rapport
Timeline
Account Manager
Progress Lighting
12.1997 - 04.2022
Associate of Science - Electronic Engineering
BCSI
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