Summary
Overview
Work History
Education
Skills
Certification
Pilot Qualifications
Languages
Timeline
Generic

RAYMOND FRYBERGER

Peoria,AZ

Summary

Talented airplane and helicopter pilot brings background in military and civilian aviation. Qualified in craft of different sizes with many hours at controls. Accurate in calculating weights and minimizing risks from overloading or other safety concerns.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Airline Pilot

Envoy Airlines
11.2017 - 07.2018
  • Provided safe, reliable, and comfortable transport of passengers for an average of 2-3 daily domestics flights for regional airline carrier across the Eastern United States as a licensed airline transport pilot. Tested functionality of primary and emergency systems including engine, flight controls, environmental controls, landing gear, brakes, avionics and instrumentation system. Adapted to dynamic situations and made accurate, timely, correct decisions under pressure that prevented incidents and provided exceptional customer service.

Navy Helicopter Instructor Pilot

United States Navy Helicopter Training Squadron Eighteen
05.2005 - 10.2007
  • Verified safety of students while using aircrafts by performing regular inspections of aircrafts, checking weather reports and matching level of competence of students to complex training and instructions.
  • Trained individual clients in art of aviation through theoretical and practical flight instruction.
  • Led multiple training flights to include weather briefings, flight scheduling and safety measures to provide safe flights in training environment.
  • Planned, forecasted, managed and scheduled training resources to support 150 training flights per week.

Navy Helicopter Aircraft Commander

United States Navy Helicopter Anti-Submarine Squadron Light Forty Six
10.1997 - 11.2000
  • Planned and filed daily flight plans for training missions, sorties, and patrol flights.
  • Completed post-flight maintenance reports and worked with crew chief for post-maintenance check flights.
  • Operated aircraft at high-density altitudes, in a maintenance intensive salt water environment and extremely challenging open ocean conditions.
  • Filed instrument flight plans with air traffic control, enabling proper flight coordination.
  • Used instrumentation to pilot aircraft during poor visibility.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Troubleshot in-flight mechanical and operational issues and restored functionality.

Navy Helicopter Pilot

United States Navy Helicopter Anti-Submarine Squadron Light Four Zero
02.1997 - 09.1997
  • Reviewed aeronautical charts and used navigational instruments during each flight and maintained strong knowledge of government and company regulations.
  • Checked aircraft prior to flights to maintain proper functionality of engines, controls, instruments and other systems.
  • Completed careful pre-flight checks and post-flight briefings to maintain safety standards.
  • Communicated with air traffic control regarding takeoff and landing, flight pattern changes and emergencies.
  • Conducted aircraft walk-arounds before entering cockpit for flight and upon completion of each flight.
  • Calculated fuel quantity required by compiling data on route, weather and plane load.

Student Navy Pilot

United States Navy Training Squadron Three & Helicopter Training Squadron Eighteen
09.1995 - 01.1997
  • Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
  • Monitored and interpreted instruments to determine flight status, airline condition and geographic position.
  • Coordinated with FAA air traffic controllers in safely and smoothly navigating airspace.
  • Managed time efficiently in order to complete all tasks within deadlines.

Regional Operations & Services Manager

American Woodmark
03.2017 - 11.2017
  • Lead team of up to 80 employees including installers, servicers, customer service and field representatives for cabinet company with $160M in annual revenue. Support single- and multi-family projects in AZ, CO, and NV. Support sales process and participate in client meetings to provide an operational viewpoint. Manage maintenance, repair, safety, and optimization of company's fleet of 92 vehicles.
  • Operations Leadership: Oversee all aspects of operations including strategic planning, special project management, human resources, safety programs, fiscal forecasting, and budget oversight.
  • Fiscal Oversight: Direct profit and loss (P&L) and cost controls; maintain cost of goods ratio between 12-13%. Played key role in the organization’s growth from $105M in annual revenue to $160M in 2023.
  • P&L Optimization: Extended vehicle retention procedures and saved up to $885 per vehicle per month. Introduced bulk parts ordering process with more accurate supply chain forecasting. Saved an average of $50K per year and 1000+ annual productivity hours after reducing delivery time and packaging costs.
  • Production Planning: Plan and allocate staffing and supplies that ensure 1200-1700 monthly installation projects, and 6000 monthly service appointments are completed on-time with a focus on quality and safety.
  • Service Optimization: Introduced new order prioritization reporting and analysis system that transformed 38% on-time delivery rate to 97%+ which enabled 20-30% growth in installation projects in the last few years. Introduced level loading and scheduling that ensured 90%+ on-time install rate.
  • Supply Chain and Acquisitions Management: Manage acquisitions, supply chain forecasting and quality assurance. Forecast production and supply requirements that enable just-in-time manufacturing processes.
  • Human Resources: Direct all screening, hiring, and onboarding of new employees, staffing allocation and succession planning, performance evaluations, employee relations, recognition, promotions, counseling, discipline, and terminations as needed. Improved retention by more than 10%.
  • Quality Program Management: Created performance metrics such as on-time installs, cost of mistakes and service support response time that enabled more accurate measurement of organizational performance. Analyzed metrics, identified root causes of weaknesses and recommended corrective measures.
  • Process Improvement: Transformed organizational performance from 40% of orders with quality issues to 20% or less during the customer installation process while the installation rate simultaneously grew by 14%. Reduced customer warranty and service appointment no-show rate 8-9% with appointment confirmations.

Director of Operations (Commanding Officer)

United States Navy
03.2012 - 09.2015
  • Directed all operational aspects of an organization with 240+ personnel to include human resources, staffing, training, program management, fiscal oversight, facility management, logistics and community and public relations. Oversaw facility maintenance, repair, safety, and security of $10M 20K sq. foot building.
  • Policy, Procedure and Operational Strategy: Developed, communicated, and enforced organizational policy and procedure and defined strategic plans that ensured team met objectives and goals.
  • Internal Communication: Used highly effective verbal and written communication skills to clearly communicate strategic vision and operational goals and gain buy-in at all organizational levels.
  • Program/Project Management: Led entire project scope for capital improvement projects with budgets up to $1M. Established project scope and contract parameters, created project schedule and budget, monitored project progress, and mitigated potential obstacles to continue operations during construction.
  • Fiscal Oversight: Developed fiscal plan, analyzed expenditures, and administered budgets up to $1.2M. Controlled up to 200 purchase card accounts with $1.5M+ in expenditures; audited accounts weekly, identified and investigated fraud, investigated, and corrected discrepancies and approved payment.
  • Staffing and Personnel Development: Strategically balanced and allocated staffing levels and selected best candidates. Developed training plan that better prepared personnel and enhanced safety for 180 personnel; defined training objectives and assessed requirements to develop and execute training program.
  • Process Improvement: Focused on transforming the organization’s operational efficiency. Highlights:
  • Transformed division from performing 11th of 11 units to 1st within 6-8 months. Assessed operations, defined root cause of issues, created training schedule and clearly communicated expectations and procedures; improved operational readiness of personnel from 77% to 96%.
  • Reduced customer reimbursement discrepancies 83% - from 23 to less than 4 per week after introducing new policy and enforcing proactive follow-up with customers to resolve issues quickly.

Deputy Director of Operations (Executive Officer)

United States Navy
11.2007 - 02.2012
  • Second in-command of 650-person organization. Provided fiscal oversight of $2M training budget, $2.25M travel program and $1.8M payroll account. Managed the maintenance, repair, and security of 32K sq. foot facility.
  • Financial Analysis / Budget Oversight: Introduced financial audit processes and fiscal validation methods that reduced fraudulent payroll and travel submissions. Provided key input to developing annual budget.
  • Project Management: Participated in design and functional layout during $12M new facility construction. Acted as communication link between Navy and contractor during construction and move-in process.
  • Human Resources: Oversaw strategic staffing allocation and handled all human resources issues. Interpreted and applied policy, counseled, disciplined, or terminated underperforming staff, provided performance evaluations, and oversaw recognition and promotion programs.
  • Community / Public Relations: Represented the U.S. Navy with State of Arizona, City of Phoenix, and other community leaders during veteran’s events to build coalition and strengthen relationships.
  • Process Improvement: Focused on transforming the organization’s operational efficiency. Highlights:
  • Reduced payroll errors 6%+ - a $125K+ reduction – by enforcing more stringent audit of all bi-weekly payroll documentation. Discovered and corrected over/under payment and all inconsistencies.
  • Improved timeliness of customer service after introducing interactive customer feedback system. Used data to identify issues, analyze trends, validate procedures, and assess individual performance.
  • Drove recognition with 1 annual, 3 quarterly and 16 monthly customer service awards.

Education

Master of Science - Finance

Texas A&M University
College Station, TX
08.2002

Bachelor of Science - Business Administration with focus in Finance

Ohio State University
Columbus
12.1994

Skills

  • Flight plans
  • Crew resource management
  • Mission planning
  • Flight navigation
  • Fuel management
  • Risk assessment
  • Professional demeanor
  • Airline transport pilot (ATP)
  • Problem-solving

Certification

Certified Project Management Professional (PMP), 2015-03

Pilot Qualifications

  • Airline Transport Pilot - Rotorcraft-Helicopter; Airplane Multiengine Land/Commercial Airplane Single Engine Land/1st Class Medical
  • Type Ratings: S-70, ERJ-170, ERJ-190/Flight Instructor - Rotorcraft - Helicopter, Instrument Helicopter
  • Flight Time: 2,375 (total), 2,052 (turbine helicopter), 323(SEL & MEL)

Languages

English
Native or Bilingual

Timeline

Airline Pilot

Envoy Airlines
11.2017 - 07.2018

Regional Operations & Services Manager

American Woodmark
03.2017 - 11.2017

Director of Operations (Commanding Officer)

United States Navy
03.2012 - 09.2015

Deputy Director of Operations (Executive Officer)

United States Navy
11.2007 - 02.2012

Navy Helicopter Instructor Pilot

United States Navy Helicopter Training Squadron Eighteen
05.2005 - 10.2007

Navy Helicopter Aircraft Commander

United States Navy Helicopter Anti-Submarine Squadron Light Forty Six
10.1997 - 11.2000

Navy Helicopter Pilot

United States Navy Helicopter Anti-Submarine Squadron Light Four Zero
02.1997 - 09.1997

Student Navy Pilot

United States Navy Training Squadron Three & Helicopter Training Squadron Eighteen
09.1995 - 01.1997

Master of Science - Finance

Texas A&M University

Bachelor of Science - Business Administration with focus in Finance

Ohio State University

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