Sonia Gonzalez
Elkton,MD
Summary
Detail-oriented professional with expertise in data entry, customer service, and communication. Proven ability to enhance operational efficiencies while maintaining high quality and productivity standards.
Overview
23
23
years of professional experience
Work History
Data Entry
CitiGroup - Fed/State
Newark, DE
01.2022 - 06.2026
- As a critical member of the operations team I was
accountable for meeting or exceeding quality and
productivity standards in all data entry functions
including the auditing of those functions. - I would demonstrate high level of focus and attention to detail, ensuring strong quality and minimum rework.
- Proactively identify opportunities for better procedures and escalate issues in a timely fashion and appropriately
- Readily and positively adapt to changes and also question status quo, while also accepting feedback in a constructive manner.
- Operated within the guidelines of a lockbox, adhering to departmental can corporate policies and procedures, client requirements and compliance guidelines.
- Assisted with training OB keyers when needed
- Actively engaged with peers, managers and across department
Service Coordinator
GO2 Tech
Springfield, PA
09.2021 - 12.2021
- Answer incoming calls and respond to clients emailed request for service
- Triage the level of severity for all incoming support request
- create and schedule service calls and consultations
- Follow service calls through to their completion
- Manage day to day progress of each call assigned
- Monitor status of consultationsExpedite/escalate calls when priority is of the utmost importance
- Participate in progress reports for all clients by providing updates, answering questions.
Maintain database records for support requests
Update Documentation of customer records
Work with management on support requests and incidents as needed
Handle Customer inquiries and complaints, escalate to leadership team
Record and maintain efficient tracking report for consultants using excel
Associate Fulfillment Specialist
The Corporation Trust Company - Wolter Kluwers
Wilmington, DE
07.2019 - 06.2021
- Assists in formatting converting and merging domestic and foreign LLCs, LPs, Corporations, and Trusts
- Liaison between the client and the state of Delaware, Nevada, Hawaii, Pennsylvania and Oregon.
- Keeping up to date with different sections of the law for filing formations, withdrawals, and amendments conversions, and merger's of entities.
- Assist in filing Annual Reports for Corporation
- Assist in filing franchise taxes for LLCs and LPs
- Extracting documents and mailing out via UPS for further use in countries in or out of The Hague.
Domains Renewal Processor/Customer Service
Corporation Service Company, CSC
Wilmington, DE
08.2013 - 06.2018
- Responsible for renewals of all company supported Web Domains with the domain registrar.
- Resolved domain renewal issues with Registries and Vendors in a timely fashion by phone or email..
- Resolved any payment issues with securing and renewing domains.
- Trained on different systems the company used through their various acquisition
Billing/Collections Specialist
Genesis Healthcare
Kennett Square, PA
12.2009 - 07.2013
- Billed secondary commercial insurance.
- Printed claims and explanation of benefits to send to insurance companies.
- Performed follow-ups for insurance claims and explanation of benefits to insurance companies.
- Answered patients' queries regarding billing and/or insurance coverage.
Account Representative
Professional Associates
Newark, DE
09.2007 - 10.2009
- Contacted insurance companies to check claims for ER physicians.
- Contacted patients to update insurance and personal information.
- Performed billing for Pioneer Urgent Care located in Pennsylvania and other accounts.
- Performed billing for Medicare and Medicaid as well as other commercial insurance.
- Joined the organization as a Call Center Representative and was promoted to Account Representative within one and a half years of beginning my employment.
- Always completed work, weeks ahead of schedule and even helped fellow coworkers complete their work on time.
- Have experience on the web-based billing system Medrium and Navinet
Dispatcher/Trainer
General Security
Oyster Bay, NY
01.2003 - 07.2007
- We monitored commercial and residential alarm systems for various companies all over the U.S.
- We insured the prompt dispatch of police, fire and ambulance service when called for
- Trained and evaluated new hires to be alarm dispatchers.
- Updated and activated new accounts as well as other clerical duties.
Education
Bachelor of Science - International Business
Goldey Beacom
Wilmington, DE05-2016
Associate of Science - Computer Information Systems
Kingsborough Community College
Brooklyn, NY05-2002
Skills
Excel
Word
Outlook
Customer Service
Data Entry
Time Management
Teamwork
Communication
Quick Learner
Multi-tasking
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Data Entry
CitiGroup - Fed/State
01.2022 - 06.2026
Service Coordinator
GO2 Tech
09.2021 - 12.2021
Associate Fulfillment Specialist
The Corporation Trust Company - Wolter Kluwers
07.2019 - 06.2021
Domains Renewal Processor/Customer Service
Corporation Service Company, CSC
08.2013 - 06.2018
Billing/Collections Specialist
Genesis Healthcare
12.2009 - 07.2013
Account Representative
Professional Associates
09.2007 - 10.2009
Dispatcher/Trainer
General Security
01.2003 - 07.2007
Bachelor of Science - International Business
Goldey Beacom
Associate of Science - Computer Information Systems
Kingsborough Community College