Raymond Hayes
Thumbs Up Diner
Marietta,GA
10
years of professional experience
Dependable professional with a strong background in customer service, call handling, and complaint resolution. Proven ability to enhance customer satisfaction and collaborate effectively with teams.
Work History
Cook
5 Years 1 Month- Prepared and cooked diverse menu items according to established recipes and quality standards.
- Trained new kitchen staff on cooking techniques and proper equipment usage.
- Collaborated with front-of-house staff to ensure timely meal service during peak hours.
- Maintained kitchen cleanliness and adhered to food safety regulations consistently.
Driver
1 Year 6 Months- Operated delivery vehicles to ensure timely transport of goods across designated routes.
- Managed logistics by efficiently planning and optimizing delivery schedules.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Assisted in loading and unloading cargo, ensuring proper handling of materials.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Virtual Customer Service Agent
2 Years 10 Months- Assisted customers in booking flights, addressing scheduling changes, and managing travel itineraries efficiently.
- Delivered exceptional customer service by resolving passenger inquiries and issues efficiently.
- Implemented efficient tracking systems for lost baggage, improving retrieval accuracy and speed.
- Built positive relationships with customers by providing exceptional customer service.
Customer Service Representative
5 Years 1 Month- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high volume of calls, maintaining professionalism and efficiency during peak times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Delivery Driver
4 Years 10 Months- Delivered pizzas efficiently, ensuring timely and accurate service to customers.
- Navigated routes using GPS technology to minimize delivery times and enhance customer satisfaction.
- Maintained cleanliness and organization of delivery vehicle for optimal performance.
- Assisted in training new drivers on safe driving practices and company policies.
Education
GED
Computer Program - Computer Programming
Skills
Customer service
Data entry
Active listening
Critical thinking
CRM software
Billing management
Following scripts
Reservation management
Problem-solving
Payment processing
Timeline
Driver
H.A.P. /GOFO
01.2025 - 07.2026Read More
Virtual Customer Service Agent
Spirit Airlines Inc.
03.2022 - 01.2025Read More
Cook
Thumbs Up Diner
09.2021 - CurrentRead More
Customer Service Representative
Liveops
01.2017 - 02.2022Read More
Delivery Driver
Pizza Hut
06.2016 - 04.2021Read More
Harold Washington
GED
Read More
College of Lake County
Computer Program from Computer Programming
Read More