Raymond Hepler
Banner Elk,NC
Summary
Versatile and results-oriented manager with 30 plus years of experience. Proficient in money handling and customer relations. Spearheaded staff training, elevating team motivation and efficiency. Fostered strong vendor relationships, enhanced inventory management. With a knack for staff supervision and a commitment to excellence, consistently improves operational outcomes
Overview
25
25
years of professional experience
Work History
General Manager
Pet Supplies Plus
Boone, NC
03.2025 - Current
- Directed daily operations to ensure efficient store management and optimal customer service.
- Implemented training programs for staff to enhance product knowledge and improve sales techniques.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demand.
- Streamlined store processes to enhance operational efficiency and reduce wait times for customers.
Assistant Store Manager
Lowes Home Improvement
Banner Elk, NC
02.2013 - 03.2025
- Supervised daily operations to ensure store efficiency and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service standards.
- Implemented inventory management practices to maintain optimal stock levels.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Ensured timely completion of resets
- Heavy concentration on operations and customer service
Parts Mamaner
Transource
Greensboro, NC
02.2011 - 02.2013
- utilized computer systems for tracking orders, pricing and availability information
- Utilized the World Identification System to help identify parts for Mac trucks
- Established strong relationships with vendors and contractors to ensure favorable terms for purchasing parts
- Maintained accurate records of all parts received, shipped, returned or exchanged and filed warranty where applicable
Store Manager
Big Lots
Lexington, NC
02.2006 - 02.2011
- Led daily operations to optimize store performance and enhance customer satisfaction.
- Developed and implemented strategic merchandising plans to maximize product visibility and sales.
- Trained, mentored, and evaluated staff to ensure high levels of service and operational efficiency.
- Analyzed sales data to identify trends and adjust inventory management for improved stock levels.
Store Manager
CVS Pharmacy
Thomasville, NC
03.2001 - 02.2006
- Coordinated promotional events and community outreach initiatives to boost brand awareness and engagement.
- Managed budgetary allocations, ensuring cost-effective operations while maintaining quality standards.
- Implemented loss prevention strategies that reduced shrinkage through effective team training and monitoring.
- Fostered a positive work environment that encouraged employee retention and professional development opportunities.
Education
BS/BA - International Business
Western Carolina University
Cullowhee, NC05-1995
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Business development
- Time management
- Training and coaching
- Strategic planning
- Staff management
- Customer relations
- Relationship building
- Inventory control
Accomplishments
- Managed sales up to and including 50 million
- Have been department manager, assistant store manager, general manager over course of career hitting sales targets of over 6 million
- Implemented processes to increase inventory accuracy
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Timeline
General Manager
Pet Supplies Plus
03.2025 - Current
Assistant Store Manager
Lowes Home Improvement
02.2013 - 03.2025
Parts Mamaner
Transource
02.2011 - 02.2013
Store Manager
Big Lots
02.2006 - 02.2011
Store Manager
CVS Pharmacy
03.2001 - 02.2006
BS/BA - International Business
Western Carolina University