Raymond Herron
Mount Washington,Kentucky
Summary
At Byerly Collision Center East, I excelled as an Auto Collision Estimator, leveraging my expertise in estimating techniques and customer relationship management to bridge clients, insurance firms, and technicians, enhancing operational efficiency.
Overview
5
5
years of professional experience
Work History
Auto Collision Estimator
Byerly Collision Center East
504 North English Station Rd.
10.2023 - 06.2024
- Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
- Assisted in training new estimators, sharing industry knowledge and best practices to optimize team performance.
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
- Increased operational efficiency through regular reviews and updates of standardized labor rates and part prices in estimating software.
Collision Estimator/Parts Manager
Bluegrass Collision Center
Crittenden Dr. Louisville, Ky
04.2023 - 10.2023
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
Collision Estimator
Oxmoor Collision Center
Louisville, KY
11.2019 - 11.2020
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
Education
Yes - General Studies
Henry County High School
New Castle, KY05.1986
Skills
- Estimating Techniques
- Vehicle Inspection
- Damage Assessment
- Repair Planning
- Cost Analysis
- Supplemental Estimating
- Insurance Negotiation
- Insurance procedures
- Parts Ordering
- Claims Processing
- Client consultation
- Customer Relationship Management
Timeline
Auto Collision Estimator
Byerly Collision Center East
10.2023 - 06.2024
Collision Estimator/Parts Manager
Bluegrass Collision Center
04.2023 - 10.2023
Collision Estimator
Oxmoor Collision Center
11.2019 - 11.2020
Yes - General Studies
Henry County High School