Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raymond Ignacio

Federal Way

Summary

Hands-on Area Operations Manager dedicated to streamlining warehouse operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact operations success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Confident and willing to meet company goals and daily tasks. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Overview

11
11
years of professional experience

Work History

Distribution Center Operations Supervisor

AmerisourceBergen / MWI Animal Health
08.2023 - Current
  • Improved warehouse efficiency by implementing inventory management systems and streamlining processes.
  • Increased employee morale by promoting open communication channels within the organization''s hierarchy, fostering a positive work culture among staff members.
  • Developed contingency plans for potential disruptions such as natural disasters or supply chain issues, ensuring minimal impact on customers'' orders fulfillment timelines.
  • Mentored new managers in the essential skills required for successful operations leadership roles at the distribution center level.

Area Manager of Operations

Amazon Pharmacy
03.2023 - 08.2023
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Led daily deep dive meetings with leadership/management to review progress, address challenges and drive timely task completion.

Patient Safety /Quality Assurance Specialist

Amazon Pharmacy
10.2022 - 03.2023
  • Worked well within team setting, providing Zendesk support and guidance
  • Managed over 30 audits per hour including backlogs and live audits
  • Gained extensive knowledge in Zendesk data entry, analysis and ticket reporting
  • Fixed identified issues within Pillpack OS to increase productivity and boost workflows

Operations Lead

Amazon Pharmacy
02.2021 - 10.2022
  • Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
  • Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
  • Provided ongoing training and support to sales team members, driving continuous improvement in performance metrics.
  • Boosted sales efficiency by streamlining processes and implementing new strategies.

Pharmacy Billing Specialist Lead

Seattle Cancer Care Alliance
11.2017 - 12.2020
  • Trained and mentored new team members on all software and policies to build cohesive groups and promote operational performance
  • Coordinated, managed and implemented projects for auditor and examiner evaluations
  • Answered 50+ phone calls daily assisting relay services and provider offices with refill requests, denials and clarifications

Outpatient Pharmacy Technician

Seattle Cancer Care Alliance
11.2013 - 11.2017
    • Managed over 100 E-Scripts through data entry and physical hard copies, while driving customer excellence by prioritizing workflow with reasonable wait times, accuracy and urgency
    • Ensured replenishment of each workstation to maximize efficiency
    • Assisted nurses and doctors with refill requests, patient charts and dosages, while maintaining high quality standards

Education

CPhT Certificate -

Everest College
Renton, WA
06.2007

Skills

  • Leadership Skills
  • Effective Time Management
  • Ability to Multitask
  • Creative Solutions
  • Training Strategies
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Self-Motivated
  • Project Management
  • Staff Management
  • Business Planning
  • Coaching and Mentoring
  • Cultural Awareness
  • Forecasting and planning
  • Incoming Shipments Review

Timeline

Distribution Center Operations Supervisor

AmerisourceBergen / MWI Animal Health
08.2023 - Current

Area Manager of Operations

Amazon Pharmacy
03.2023 - 08.2023

Patient Safety /Quality Assurance Specialist

Amazon Pharmacy
10.2022 - 03.2023

Operations Lead

Amazon Pharmacy
02.2021 - 10.2022

Pharmacy Billing Specialist Lead

Seattle Cancer Care Alliance
11.2017 - 12.2020

Outpatient Pharmacy Technician

Seattle Cancer Care Alliance
11.2013 - 11.2017

CPhT Certificate -

Everest College

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Raymond Ignacio