RAYMOND KEMP
Dallas
Summary
Motivated professional with a strong background in customer service. Known for exceptional active listening and complaint resolution skills, consistently achieving high customer satisfaction metrics. Prepared to support organizational goals through dedicated service and relationship-building.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
SPEEDY O'NEAL STATE TRUCKING LLC
DALLAS TX
07.2024 - 12.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Processed orders and managed shipment tracking to streamline delivery operations.
- Assisted in training new team members on customer service protocols and software tools.
- Maintained accurate records of customer interactions using CRM systems for improved reporting.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitor the facility in my down time
OWNER OPERATOR
PROFESSIONAL TRANSPORT LLC
HEARTLAND TEXAS
07.2021 - 07.2024
- Established strong relationships with clients, fostering repeat business and customer loyalty.
- Coordinated logistics for high-volume shipments, maintaining accurate inventory records throughout process.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed routine maintenance on truck to keep in working order.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Customer Service Representative
JENNYS BEAUTY SUPPLY
DALLAS TX
05.2019 - 06.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Ensure the safety of customers entering and leaving the store.
Education
High School Diploma -
MADISON HIGH SCHOOL
DALLAS TX05-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
- Order processing
- Retail store support
Timeline
Customer Service Representative
SPEEDY O'NEAL STATE TRUCKING LLC
07.2024 - 12.2025
OWNER OPERATOR
PROFESSIONAL TRANSPORT LLC
07.2021 - 07.2024
Customer Service Representative
JENNYS BEAUTY SUPPLY
05.2019 - 06.2021
High School Diploma -
MADISON HIGH SCHOOL