Open To Work
RAYMOND LOPEZ
Albuquerque,New Mexico
Summary
Accomplished Field Service Supervisor with over 35 years of experience in gaming machine maintenance and compliance management. Proven ability to train technicians, coordinate schedules, and resolve technical issues collaboratively, ensuring exceptional service delivery and operational excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Field Service Supervisor
IGT
Albuquerque, New Mexico
06.2021 - 03.2026
- Supervised field service teams to uphold operational compliance standards.
- Coordinated maintenance schedules for gaming machines and related equipment.
- Trained new technicians on safety protocols and service procedures.
- Managed inventory levels of spare parts and tools to enhance operational efficiency.
- Conducted quality checks on installations and repairs executed in the field.
- Collaborated with engineering teams to effectively resolve technical issues.
- Assessed equipment performance needs in collaboration with team members.
Senior Field Technician
IGT
San Diego, California
06.2003 - 06.2021
- Performed routine maintenance and repairs on gaming systems and hardware to ensure optimal performance and minimize downtime.
- Diagnosed technical issues and implemented effective solutions promptly.
- Installed gaming machines and related equipment at client locations.
- Provided on-site technical support for customers' operational needs.
- Maintained accurate records of service activities and equipment inventory.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Ensured compliance with regulatory standards during installations and repairs.
- Ensured compliance with safety regulations during all phases of operations.
- Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
- Monitored performance parameters for accuracy and reliability.
- Conducted tests to ensure proper operation of systems after repairs or maintenance activities were completed.
- Trained new technicians on operational procedures and safety protocols.
- Coordinated with other technicians to complete projects on time.
- Delivered customer support by addressing client inquiries promptly and effectively, enhancing overall client satisfaction.
- Addressed customer complaints swiftly and effectively, contributing to high levels of customer satisfaction and retention.
- Utilized handheld device to update work order status.
- Applied company safety policies consistently when performing daily tasks.
- Ensured compliance with environmental laws and regulations during field operations.
Education
Graduate Certificate - Slot Repair
Strip Dealers Slot Repair
Las Vegas, NV11-1988
Skills
- Technical troubleshooting
- Equipment maintenance
- Preventive maintenance
- Quality assurance
- Safety compliance
- Inventory management
- Customer relationship management
Certification
I carried gaming licenses in 24 Southern California and 24 New Mexico Casinos.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$0/hr - $1000/hrTimeline
Field Service Supervisor
IGT
06.2021 - 03.2026
Senior Field Technician
IGT
06.2003 - 06.2021
Graduate Certificate - Slot Repair
Strip Dealers Slot Repair