RAYMOND MARTEL
VALDEZ,AK
Summary
Results-driven professional with experience in customer service and team collaboration. Adept at addressing customer complaints and training new staff to uphold service standards, contributing to improved satisfaction and retention rates. Self inspired computer enthusiast with lots of experience in game developing, minor experience in programming languages ( html, basic, python, java, and can always take on more!), and I get so much joy working with computers! I can learn fast and provide unique insights that may not have been thought of by a traditional technician!
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CVTC
08.2023 - Current
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Processed transactions accurately, maintaining a record of customer interactions in CRM system.
- Assisted in training new representatives, promoting adherence to service standards and protocols.
- Collaborated with team members to streamline processes, enhancing overall service delivery efficiency.
- Conducted follow-up calls to ensure resolution of issues, contributing to improved customer retention rates.
- Managed escalated complaints effectively, demonstrating strong problem-solving and conflict-resolution skills.
- Maintained knowledge of products and services, providing accurate information for informed decision-making by customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
BUDTENDER
HERBAL OUTFITTERS
01.2022 - 08.2023
- Educated customers on product selection and proper usage based on individual needs.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of products.
- Maintained a clean, organized sales floor to enhance customer experience and uphold safety standards.
- Processed transactions efficiently using point-of-sale systems while handling cash and credit card payments.
- Monitored industry trends to advise management on potential product offerings that align with market demand.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
Master Sandwich Artist
SUBWAY
01.2019 - 01.2022
- Trained and mentored new team members on sandwich preparation techniques and customer service standards.
- Ensured consistent adherence to food safety protocols and sanitation practices throughout daily operations.
- Managed inventory levels, coordinating orders to maintain optimal stock of ingredients and supplies.
- Streamlined sandwich assembly processes to enhance efficiency while maintaining product quality and presentation.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty within the store community.
- Conducted regular quality checks on food products, ensuring compliance with company standards for freshness and taste.
- Maintained a clean and organized work area, adhering to food safety regulations and promoting a positive environment.
- Collaborated with team members to optimize workflow, leading to reduced wait times for customers.
Education
High School Diploma -
VALDEZ HIGH SCHOOL
Valdez, AKSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer assembly
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
- Software installation
- System upgrades
- Hardware and software installation
Timeline
Customer Service Representative
CVTC
08.2023 - Current
BUDTENDER
HERBAL OUTFITTERS
01.2022 - 08.2023
Master Sandwich Artist
SUBWAY
01.2019 - 01.2022
High School Diploma -
VALDEZ HIGH SCHOOL