Raymond mccartney
New Castle ,PA
Summary
Experienced multi-unit manager with over 20 years of expertise in overseeing operations, enhancing customer service, and driving business growth.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
Language
1
1
Certification
35
35
years of professional experience
Work History
Director of Retail Operations
Pioneer College Caterers
10.2025 - Current
- Led strategic planning initiatives to optimize retail operations and enhance customer experience.
- Implemented cost-control measures that enhanced profitability across multiple locations.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Developed training programs for staff, fostering a culture of excellence and continuous improvement.
Cafe Manager
Parkhurst Dining
05.2023 - 01.2025
- Trained and mentored staff on best practices in food service and customer engagement.
- Developed and implemented training programs to improve team performance and service quality.
- Managed inventory control processes to ensure optimal product availability and reduce waste.
- Streamlined daily operations to enhance workflow efficiency and customer satisfaction.
- Evaluated customer feedback to identify areas for improvement, driving enhanced dining experiences.
Owner/Operator
TNT Fireworks
06.2021 - 07.2024
- Coordinated inventory, advertising, and marketing efforts for fireworks during 4th of July season to maximize sales opportunities.
- Oversaw daily operations, ensuring compliance with safety regulations and industry standards.
- Managed inventory levels, optimizing stock control to minimize waste and enhance efficiency.
- Developed training programs for seasonal staff, improving team performance and customer service skills.
Management
Compass Group International LLC
10.2015 - 05.2023
- Scheduling Manager.
- Oversaw all food safety, including time and temperature control, while ensuring proper cooling procedures.
- Implemented the first in first out policy consistently.
- Mandated the use of nonslip shoes for all employees.
- Fostered teamwork and open door policy to encourage communication and collaboration.
- Created a relaxed, fun and motivated work environment.
- Cultivated a relaxed, fun, and motivated work environment to enhance employee satisfaction.
- Managed employee scheduling to optimize staff coverage and efficiency.
- Led operational strategy and execution to enhance service delivery across multiple locations.
Supervisor
westminster college
08.2012 - 08.2015
- Collaborated with retail employees during meal service, recorded all temperatures, and monitored temperature danger zones.
- Supervised daily operations, ensuring compliance with institutional policies and procedures.
- Mentored staff, fostering professional development and enhancing team performance.
- Implemented process improvements, increasing efficiency in departmental workflows.
Temp Worker
Labor Ready
05.2011 - 08.2012
- Secured temporary employment through daily job searches on a daily basis while currently looking for a permanent position as well as taking care of my mom
- Operated equipment safely and efficiently in various labor-intensive tasks.
- Assisted with site preparation, ensuring compliance with safety protocols and procedures.
- Collaborated with team members to complete projects on time and within scope.
General Manager
Mcdonald'S
05.2005 - 05.2011
- Created daily schedules for 50 plus crew members.
- Created manager schedules for 10 managers.
- Facilitated weekly meetings with managers to discuss operations and performance.
- Managed food safety and product management.
- Demonstrated strong organizational skills by implementing structured workflows and processes.
- Analyzed profit and loss reports and managed monthly food costs.
- Training members or management team to hire, train And follow up on new employees and in addition, release nonproductive employees.
- Multiunit management responsibilities
- Required customer service was our number one goal
Employment Program Manager
Community Options, Inc.
06.1999 - 08.2005
- Secured employment for disabled and handicapped clients. Assisted and worked closely with employers and job coaches to support and train clients to be successful in their work. Facilitated communication between clients and their employment and parents.
Residential Counselor
Bethanna Children Services
06.1991 - 07.1999
- Provided safe living conditions for all youth
- Established boundaries and limits for youth.
- Participated and assisted in counseling sessions and family therapy meetings. Taught daily life skills such as saving, spending, shopping, budgeting.
- Maintain records on youth
- School Crisis Worker
- Was a role model to all residential youth .
- Became a foster parent to 2 boys
- Developed ISP's for individual youth.
- Met with families and parents to best support the needs for the youth.
Education
Masters - Criminal Justice
South University
Savannah, GA12-2023
Criminal Justice
South University
Savannah, Georgia, United States12-2010
Skills
- English
- Intermediate
- Food Safety
- Management
- Profit & Loss
- Strategic Planning
- Product Management
- Catering
- Social work
- Behavioral health
- Conflict management
- Care plans
- Discharge planning
- Crisis intervention
- Intake
- Sales
- Profit & loss
- Program management
- Product management
- Budgeting
- Leadership
- Teaching
- Experience working with students
- Customer experience
- Product assortment
- Store operations
- Merchandising strategies
Certification
Serve safe
Ramp
Food handlers certification
Allergy training
Hamburger University
Languages
English
Timeline
Director of Retail Operations
Pioneer College Caterers
10.2025 - Current
Cafe Manager
Parkhurst Dining
05.2023 - 01.2025
Owner/Operator
TNT Fireworks
06.2021 - 07.2024
Management
Compass Group International LLC
10.2015 - 05.2023
Supervisor
westminster college
08.2012 - 08.2015
Temp Worker
Labor Ready
05.2011 - 08.2012
General Manager
Mcdonald'S
05.2005 - 05.2011
Employment Program Manager
Community Options, Inc.
06.1999 - 08.2005
Residential Counselor
Bethanna Children Services
06.1991 - 07.1999
Criminal Justice
South University
Masters - Criminal Justice
South University