Raymond Moss
Boise,United States
Summary
Bringing a decade of experience in cell phone technical support, adept at technical problem-solving, customer-focused solutions, and managing multiple projects simultaneously. Demonstrating an attention to detail, strong communication skills, and a drive for growth, allowing the success of a Co-Owner/Operator. Proficient in managing all aspects of business operations including sales, marketing, financial management, and customer relations. Seeking to leverage entrepreneurial expertise to drive growth and efficiency in a new professional environment.
Overview
12
12
years of professional experience
Work History
Co-Owner/Operator
Martian Power Washing LLC
06.2022 - Current
- Professional pressure washing for commercial and residential properties.
- Strong customer service skills, with a focus on customer satisfaction and retention.
- Experience in analyzing financial and sales records to adjust marketing strategies effectively.
- Proficient in managing daily business operations, including sales, marketing, and accounting.
- Skilled in building and maintaining customer relationships, resulting in repeat business and positive feedback.
- Financial management expertise using QuickBooks.
- Experienced in creating marketing materials using Microsoft Word, Publisher, and social media platforms like Facebook.
- Improved overall efficiency by implementing cost-effective technology solutions throughout various aspects of the operation.
- Built strong community ties through active participation in local events, which amplified the brand''s presence in the market and contributed to increased business referrals.
Technical Support Specialist
T-Mobile
06.2012 - 06.2023
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
- Configured and tested new software and hardware.
- Recorded and maintained relevant notes for each client and work order.
- Created user accounts and assigned permissions.
Education
Skills
- Fundamental understanding of HTML
- Project Management
- Operations Management
- Team Collaboration and Leadership
- Excellent Communication
- Multitasking
- Adaptability and Flexibility
- Microsoft Office (Excel, Power- Point, Word)
- New Business Development
- Marketing expertise
Timeline
Co-Owner/Operator
Martian Power Washing LLC
06.2022 - Current
Technical Support Specialist
T-Mobile
06.2012 - 06.2023
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