Raymond Mull

• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
• Maintained inventory of parts and supplies, ensuring availability for service tasks.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Created employee work schedules to keep shifts properly staffed.
• Maintained records of all customer interactions and transactions.
• Coordinated with other departments within the organization to ensure seamless delivery of services.
• Reviewed inventory levels and ordered supplies to keep products in stock.
• Reviewed completed work to verify consistency, quality, and conformance.
• Handled customer complaints and resolved issues promptly to maintain positive relationships.
• Dispatched road service techs to perform customer tire and mechanical issues.
• I Manage national accounts such as Michelin, Yokohama, continental, Bridgestone service and billing

• Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
• Loaded and delivered Asphalt
• Maintained ongoing communications with operations center personnel to keep teammates informed.
• Managed unexpected emergencies and route changes with calm and professionalism.

• Created and maintained daily, weekly, and monthly reports of all dispatching activities.
• Analyzed data from previous shipments to identify areas of improvement.
• Ensured that all vehicles met DOT standards for safety inspections.
• Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
• Coordinated daily routing and scheduling for drivers to optimize delivery times and reduce fuel consumption.
• I was responsible for freight going to and from Canada. I routed 30 plus drivers to pick up freight in all of Canada, Ohio,Indian, West Virginia, and Pennsylvania.

• I worked with all the major oil and gas field drilling companiess on safety and service standards.

• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Enforced federal, state, local and company rules for safety and operations.
• Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
• Tracked and replenished inventory to maintain par levels.
• Delegated work to staff, setting priorities and goals.

• Started as tanker driver. Promoted to dispatch. Then prompted to operations manager. I was responsible for day to day operations. I worked with Chesapeake, sunoco, shell and many other oil field drilling company's on safety and operations
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• Formed and sustained strategic relationships with clients.
• Responded to information requests from superiors, providing specific documentation.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Guided employees on understanding and meeting changing customer needs and expectations.