Raymond Nava
Lakewood,United States
Summary
Skilled Marketing/Salesles Manager with proven track record in developing and implementing strategic marketing/sales plans that increase company visibility and revenue. Possess strong leadership abilities, creativity, and knowledge of market trends to effectively manage marketing teams and projects. Successfully increased market share by identifying customer needs and tailoring marketing strategies accordingly. Demonstrated ability to improve brand recognition through innovative campaigns and effective communication strategies.
Overview
10
10
years of professional experience
Work History
Sales Representative
Diagnostic Laboratory Science
Garden Grove, United States
10.2023 - Current
- Bring on new clinics to utilize our lab services, expanding the client base, and enhancing service reach.
- Increased revenue by developing and implementing effective sales strategies.
- Conduct regular meetings and presentations to educate potential clients on the benefits and capabilities of our diagnostic laboratory services.
- Maintain strong client relationships through consistent follow-ups, and exceptional customer service.
- Collaborate with internal teams to ensure timely and accurate delivery of laboratory results.
- Successfully onboarded multiple new clinics, contributing to a significant increase in monthly revenue.
- Achieved quarterly sales targets consistently, reflecting effective client acquisition and retention strategies.
- 100% travel, B2B sales.
- 30+ accounts within the first year, generating over 600 specimens per month.
- Successfully set up draw sites.
Marketing Manager
TurfWars 7on7
Santa Ana, CA
01.2024 - Current
- Run our social media ad campaigns, which generate more business: Instagram, Facebook.
- We host huge football events where we have over 90 teams throughout Northern and Southern California.
- In charge of reaching out to teams directly to ensure they're aware of our events and signing up directly.
- In charge of our marketing material used at our events, making sure our brand logo is seen on all flyers, easy-up tents, banners, etc.
- We're profiting $15,000 to $20,000 per event.
- Managed event social media accounts, increasing engagement through strategic content creation.
- Developed sponsorship activation plans, ensuring brand visibility through signage, media, and on-site promotions.
- Managed vendor partnerships for event supplies, merchandise, and concessions.
Customer Service Pricing Rep
Fujifilm Irvine Scientific
Santa Ana, United States
03.2021 - 08.2023
- Uploaded quotes and pricing into the SAP system and entered & tracked custom, international, and domestic orders
- Managed new account setup in SAP, ensuring accurate data entry and account configuration
- Handled CAFs (Customer Action Forms) including credit, re-bill, refund, and replacements
- Utilized SAP, CRM, Salesforce, and Jira daily to manage customer interactions and order processing
- Oversaw the main support inbox, answering and directing customer questions promptly
- Reviewed and approved vendor invoices, maintaining communication with vendors from start to finish.
- Worked within cGMP and ISO13485 certified environments, adhering to strict quality and regulatory standards
- Improved order processing efficiency by implementing streamlined procedures for new account setup and customer action forms
- Enhanced customer satisfaction by providing timely and accurate support through the main support inbox
Director of Client Relations
Geneticare Health Solutions
Irvine, United States
01.2018 - 01.2021
- Contributed to business development leading to transformation in brand identity and job function. Formerly know as Altru Med Group
- Acquired and onboarded new accounts, contributing to a 25% increase in revenue within the first year
- Utilized Salesforce to track leads, manage client information, and streamline sales processes
- Conducted comprehensive presentations and product demonstrations to potential clients, highlighting the benefits of ancillary services
- Managed Medicare and Medi-Cal billing, ensuring accurate and timely processing of claims
- Generated detailed sales reports for executives, providing insights on performance and areas for improvement
- Maintained strong client relationships through regular follow-ups, ensuring high satisfaction and retention rates
- 2.7% increase in revenue under 3 years
- Cut yearly spending by 17% emphasizing Company Policy
- 2020 Sales Leader of the Year
Sales Manager
Altru Medical Group
Newport Beach, United States
07.2015 - 01.2021
- Successfully brought on new healthcare providers, increasing the client base by 30%
- Planned and implemented quality assurance policies and programs, enhancing service delivery and client satisfaction
- Leveraged Salesforce to organize patient information, track leads, and manage sales pipelines
- Monitored laboratory activities and support systems to ensure compliance with institutional and regulatory requirements
- Instructed vendors and contractors on quality guidelines and procedures, ensuring high standards of service
- 12% cut in yearly spending through meeting quality control protocol
- Hippa Certified
- Won SafteyFirst award three consecutive years
- Increased Sales 1.2% by quality assurance each year year-after-year
- Company Valued $565,000 (2015) and $3,390,00 (2020)
- Increased 6x company revenue under 5 years
- Managed 5 employees and 20+ accounts
Education
Bachelor of Business Adminstration -
Cal State University of Dominguez Hills
Carson06.2017
Associates of Arts and Sciences -
Long Beach City College
Long Beach05.2015
High School Diploma -
Cypress High School
Cypress05.2013
Skills
- Customer Relationship Management
- Service Delivery
- Medicare
- Technical Support
- Relationship Management
- Sales
- Marketing campaign management
- Brand development
- Communications
- Order Processing
- Genetics
- Customer Satisfaction
- Management
- Account Management
- Quality Control
- Business Development
- Presentations
- Negotiation
- Planning
- Operations
- Strategic Planning
- SalesforceCom
- JIRA
- Sales Management
- Quality Assurance
- Billing
- Truss
- SAP CRM
- Regulatory Compliance
- Data Entry
Languages
- English
- Spanish
Timeline
Marketing Manager
TurfWars 7on7
01.2024 - Current
Sales Representative
Diagnostic Laboratory Science
10.2023 - Current
Customer Service Pricing Rep
Fujifilm Irvine Scientific
03.2021 - 08.2023
Director of Client Relations
Geneticare Health Solutions
01.2018 - 01.2021
Sales Manager
Altru Medical Group
07.2015 - 01.2021
Bachelor of Business Adminstration -
Cal State University of Dominguez Hills
Associates of Arts and Sciences -
Long Beach City College
High School Diploma -
Cypress High School
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