Raymond Neville
Atlanta,GA
Summary
Dedicated Trainer and experienced worker with a solid background at Chick-Fil-A, supporting team development and productivity. Skilled in customer service and problem-solving, I bring a collaborative approach to enforcing training and coaching that helps improve team performance and operational efficiency while maintaining health and safety standards.
Experienced in implementing training programs that foster employee growth, I work effectively with team goals and adapt to dynamic needs, contributing positively to the workplace environment.
Overview
3
3
years of professional experience
Work History
Certified Trainer
Chick-fil-A
01.2024 - Current
- Trained new hires, resulting in stronger staff development and increased productivity.
- Provided mentorship and ongoing coaching to improve team members' efficiency, accuracy, and customer service skills
- Increased trainee performance by implementing practical, hands-on and lab and lecture activities during training sessions.
- Trainers are expected to ensure that all health, safety, and food quality standards are consistently followed, from kitchen practices to front-of-house customer interactions.
Cashier
McDonald's
06.2021 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor's Degree Psychology - Psychology
Morris Brown College
Atlanta, GA05-2027
High School Diploma -
Alpharetta High School
Alpharetta, GA05-2023
Skills
- Training and coaching
- Planning and coordination
- Leadership
- Problem-solving
- Reliability
- Team building
- Time management
- Adaptability
- Team Collaboration
- Customer service
Languages
Spanish
Limited Working
Timeline
Certified Trainer
Chick-fil-A
01.2024 - Current
Cashier
McDonald's
06.2021 - 06.2024
Bachelor's Degree Psychology - Psychology
Morris Brown College
High School Diploma -
Alpharetta High School
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