Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
Timeline
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Raymond Nina

Raymond Nina

Miami,FL

Summary

Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Account Manager

Kicksflipped LLC
Miami, FL
09.2020 - Current
  • Prepared monthly financial statements for each account.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Developed and executed strategic plans to penetrate new markets and acquire new clients.
  • Negotiated contracts with clients to maximize profitability.
  • Operated register, handled cash and processed credit card transactions.
  • Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Participated in trade shows, conferences, and networking events to represent the company and attract new business.
  • Analyzed client data and identified opportunities for growth.
  • Prioritized and organized tasks to efficiently accomplish service goals.

General Sales Manager

Hybrid Performance Method
Miami, FL
09.2018 - 02.2024
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Developed and implemented strategies to increase sales revenue.
  • Monitored customer satisfaction levels and took corrective action when needed.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Collaborated with marketing team to develop promotional campaigns.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Created and presented monthly reports to management on sales performance.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Provided excellent customer service to all members.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Instructional Coach

Lot 11 Skatepark
Miami, FL
07.2016 - 01.2018
  • Organized and led practices, ensuring that drills and activities were effective and efficient.
  • Explained tutoring services and booked tutoring appointments.
  • Achieved cost-savings by developing functional solutions to problems.
  • Instructed students on the fundamentals of a specific trick that leads to recognizing the same movement that follows other pattern tricks, resulting in improved technique and mechanics.

Server

P.F. Chang's Bistro
Miami, FL
06.2011 - 07.2016
  • Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers.
  • Adapted quickly to changes in the restaurant environment to provide the best service possible.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Education

Personal Trainer Certification - Exercise Sciene

National Academy of Sports Medicine
Online
09-2023

Associate of Arts - Business Administration

Miami Dade College
Miami, FL
12-2018

High School Diploma -

Miami Senior Highschool
Miami, FL
05-2011

Skills

  • Upselling techniques
  • Strong work ethic
  • Sales presentation
  • Sales operation
  • Advertising and marketing
  • Sales forecasting
  • Excellent communication skills
  • Client relationship management
  • Customer satisfaction
  • Outbound telephone marketing
  • Business negotiation
  • Relationship building
  • Account management

Accomplishments

  • Professional skateboarder
  • Body builder

Certification

  • CPR and First Aid certified
  • NASM CPT

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

  • Leadership
  • Project management
  • Competitive sports participation
  • Excellent coaching skills

Timeline

Account Manager

Kicksflipped LLC
09.2020 - Current

General Sales Manager

Hybrid Performance Method
09.2018 - 02.2024

Instructional Coach

Lot 11 Skatepark
07.2016 - 01.2018

Server

P.F. Chang's Bistro
06.2011 - 07.2016

Personal Trainer Certification - Exercise Sciene

National Academy of Sports Medicine

Associate of Arts - Business Administration

Miami Dade College

High School Diploma -

Miami Senior Highschool

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Raymond Nina