Raymond Omordion

State Farm call Center:

Deployed by Worley Catastrophe Services to work in State Farm Call Center in Irving, Tx.

• Performed Quality First Contact on new claims
• HO 3 Phone scoping new claims to pay or assign to field adjuster
• HRU Hail Reconciliation paying RCB's
• Certificate of Completion 2013 NICTA Course:
• Contractor, Vendor & Provider Fraud Overview
• Trained in State Farm ECS operating system

Duties:

• Read and identified scanned documents to move forward toward settlement
• Assisted claimants in identifying documents needed to process claim.
• Coordinated timely responses to online customer communication and researched complex issues.
• Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
• Explained online self-help options to customers to promote additional and after-hours support choices.
• Communicated with customers to identify needs and expectations.

Duties: Responsibilities involved handling all duties of an Independent

• Put hazardous materials in properly marked containers to avoid injuries or contamination.
• Utilized strong work ethics and customer service.
• Client base was of all social and cultural backgrounds.
• Practiced standard operating procedures for consistent production results.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Met daily quotas consistently by always working hard and efficiently with little downtime.