Raymond Ortiz
Manchester,CT
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
Work History
Fiber Optic Technician
BBM
05.2023 - Current
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Performed [Action] to identify and correct problems end to end and network-wide.
- Read blueprints and schematics to correctly place equipment.
Shift Lead
Jersey Mikes
10.2022 - 04.2023
- Completed store opening and closing procedures.
- Mentored newly hired employees on operating equipment and safety.
- Responded to and resolved customer questions and concerns.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Assistant Manager
LA Fitness
09.2021 - 10.2022
- Trained new associates in successful sales and performance strategies.
- Hired, trained and motivated sales and marketing professionals.
- Developed monthly team action plans and monitored progress.
Cable Technician
BBM
09.2019 - 04.2020
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
Education
High School Diploma -
New Britain High School
New Britain, CT07.2020
Skills
- Communications Expertise
- Project Requirements
- Team Meetings
- Maintaining Clean Work Areas
- Active Listening
- Creative Solutions
- Safety Practices
- Client Relationships
- Client Satisfaction
Timeline
Fiber Optic Technician
BBM
05.2023 - Current
Shift Lead
Jersey Mikes
10.2022 - 04.2023
Assistant Manager
LA Fitness
09.2021 - 10.2022
Cable Technician
BBM
09.2019 - 04.2020
High School Diploma -
New Britain High School
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