Raymond Ortiz
Friendswood,TX
Summary
Professional with great work ethic, friendly demeanor and several years of experience. Proactive and versatile with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Inventory Specialist
Walgreens
League City, Texas
09.2021 - Current
- Responsible For Executing, Monitoring, And Training Inventory Best Practices And Standard Operating Procedures For The Entire Store, Including Both Front End And Pharmacy.
- Supports Pharmacy Inventory Management Activities, Including Receiving, Counting, Ordering, And Facilitating Returns.
- Responsible For Executing And Maintaining Front End And Pharmacy Asset Protection Techniques, And Filing Claims For Warehouse And Vendor Overages (Merchandise Received, But Not Billed), Shortages (Merchandise Billed, But Not Received), Order Errors Or Damaged Goods Including Prescription Drugs.
- Engages Customers By Greeting Them And Offering Assistance With Products And Services. Resolves Customer Issues And Answers Questions To Ensure A Positive Customer Experience.
- Executes And Coaches Team Members On Warehouse And Vendor Inventory Management Processes Including But Not Limited To Creating, Reviewing, And Receiving Orders.
- Under The Supervision Of The Pharmacist-In-Charge, Verifies All Pharmacy Shipments Are Posted For Products Physically Received At The Store. Completes Or Verifies Postings Of All Pharmacy Warehouse Orders, ABC Prescription And OTC Orders Daily, Secondary Vendor Orders, Flu And Drop-ship Orders Performing Any Necessary Tote Audits, And Accurately Reporting Any Shortages Or Damaged Product.
- Responsible For Supporting Front End And Pharmacy Ordering By Ordering Expense Items. Monitors Pharmacy Manual Orders To Identify Excess Orders. Maintains Consigned Inventory And Orders As Required.
- Maintains Accurate Inventory Counts. Maintains The Accuracy Of On-Hand Quantities Including But Not Limited To Basic Departments, Stockroom, Overstock Locations.
- Ensures The Store Maintains Inventory Compliance With State And Local Laws Regarding Regulated Products.
- Supports Keeping All Counters And Shelves Clean And Well Merchandised.
Operations Manager
CVS Pharmacy
League City
03.2020 - 08.2021
- • Overall Store Management, Supervision, And Policy Implementation • Sales And Inventory Management• Employee Staffing, Training, And Development• Financial Management• Customer Service Leadership• Lead Others And Work Effectively With Store Crews• Supervise, Assign And Direct Activities Of The Store's Crew• Effectively Communicate Information To Store Crew And Supervisors In An Open And Timely Manner • Support Store Manager With Actions Plans For Operational And Service Improvement
Network Services Manager
AT&T
Galveston, Texas
11.2009 - 03.2020
- • Managed A Team Of 15-20 Technicians Who Performed Installation And Proactive Maintenance On AT&T U-Verse TV, DirecTV, Internet And Telephone Services.• Coach And Developed A Team Of Technicians Who Continue To Meet And Raise Standards Set For The Organization.• Conduct Safety And Quality Inspections To Ensure Safe Performance By The Technicians.• I Receive All Technician's Grievances And Resolve Them At The Step One As Appropriate.• I Am Responsible For Planning, Organizing, And Directing All Operations With Respect To Installation Support, Service And Major Moves, Adds And Changes.• I Address And Resolve All Customer Complaints And Service Issues.• I Am Responsible For All Technicians' Payroll, Time Reporting, And On-Call Or Vacation Scheduling.• Experience OSP Installation And Repair And Troubleshooting• Knowledge Of FTTH And Data Networking• Experience Of Copper And Fiber-Based Technologies
Premises Technician
AT&T
Houston, Texas
08.2007 - 11.2009
- • Performed All Aspects Of Installation, Repair, Modify, Disconnect, Upgrade, Download Of Customers Service Offering, Including CPE And Inside Wire.• I Maintained ATM Enabled DSL Service At The Customers Premises And Additionally Will Install And Maintain All Vertical Or Enhanced Products Or Services At The Customers Premises.• Performed Inspections Of CPE And Took Actions Based On The Results.• Worked With Wi-Fi Equipment, COAX, Cat3 And Cat5 And Station Connection Materials, Also Installed Inside Wire For IP Enabled Products, VoIP And High-Speed Internet/DSL Services On The Light Speed/IP Enabled Network.• Performed Work In Buildings, Attics, Basements And Crawl Spaces And Lifted Materials Weighing Up To 80 Lbs.• Placed Cross-Connects At The Serving Area Interface To Move Customers To Light Speed/IP Network. Installed Network Interface Device (NID) And Connect Coaxial Cable To Customers Network.
PAYPHONES/ATM’S TECHNICIAN
TNT Communications
Houston, TX
10.2005 - 08.2007
- • Installed, Service And Collect Payphone’s.• Air And Water Machines And ATM Machines• Install Aerial Service Wire And Interior IW From Pole Or Building To NID Then To Payphone Or ATM.• Repaired And Replaced Residential And Commercial Telephone Lines
TECHNICIAN/ MANAGER
Coin Mach INC.
Houston, TX
06.2001 - 10.2005
- • Responsible For 300 Payphone’s For Their Maintenance, Collection And Installation.• Responsible For 100 Commercial Washers And Dryers For Their Maintenance, Collection And Installation.• Responsible For All Payphone’s For Their Maintenance, Collection, Installation And Overall Operations Of The Company’s Payphone And Clients.• Responsible For The Company’s Revenue.• Resolved Customers Issues
PAYPHONE MANAGER
ETS PAYPHONES
Fort Lauderdale, Florida
05.1991 - 06.2001
- • Responsible For 3000 Payphone’s For Their Maintenance, Collection And Installation.• Responsible For A Team Of 15-18 Technicians Who Performed Proactive Maintenance On All Payphone’s For Their Maintenance, Collection, Installation And Overall Operations Of The Company’s Payphone And Clients.• Responsible For The Company’s Revenue.• Resolved Customers Issues
Education
High School Diploma -
Dade Christian Schools
Miami Lakes, Florida 06-1989
Skills
- Bilingual English and Spanish fluently Computer Software knowledge Knowledge of Microsoft Word, Excel, PowerPoint, and outlook Management Experience Customer Service Experience Problem Solving Attention to detail FlexibilityTime Management Skills
- MS office
- Inventory counts
- Inventory organization
- Teamwork and collaboration
Timeline
Inventory Specialist
Walgreens
09.2021 - Current
Operations Manager
CVS Pharmacy
03.2020 - 08.2021
Network Services Manager
AT&T
11.2009 - 03.2020
Premises Technician
AT&T
08.2007 - 11.2009
PAYPHONES/ATM’S TECHNICIAN
TNT Communications
10.2005 - 08.2007
TECHNICIAN/ MANAGER
Coin Mach INC.
06.2001 - 10.2005
PAYPHONE MANAGER
ETS PAYPHONES
05.1991 - 06.2001
High School Diploma -
Dade Christian Schools