Raymond Pham
Maribyrnong
Summary
- Hardworking high school student who has a strong ethic to work with a passion to learn new things. Eager to continue to gain real world experience while contributing positively to an active working environment. Possesses excellent communication skills, attention to detail and a willingness to take on new challenges.
- Able to work efficiently both independently and as part of a team. Committed to deliver results which are high quality under every task. Seeking a position to utilize skills and further develop professional career while balancing academic responsibilities.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sale position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Waiter
Old Man Pho Restaurant
09.2022 - 05.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Informed customers about daily and seasonal specials.
Education
High School Diploma -
Maribyrnong College
01.2024
Skills
- Greeting guests & Excellent Communication
- Customer Service & Guest Relations
- Order Taking & Order Accuracy
- Food safety understanding
- Menu Recommendations & Memorization
- Team building
- Daily specials memorization
- Problem-solving aptitude
- Time management
- Adaptability
- Reliable and punctual
- Quick learner & Strong multitasking
- Interpersonal Skills
- Organizational Skills
Volunteer Experience
2023, beach cleanup, fair share (Food charity)
References
Catherine Nguyen, 0401 481 777, School No. 1 Professional Education Tuition
Extracurricular Activities
badminton Volunteering Student Council Baking
Volunteer Experience:
Beach Cleanup - Year 2023
- collect beach trash to make the beach a nicer, safer place and also to improve the coastal and ocean ecosystem.
Food Charity - Year 2023
- Distributing food to program beneficiaries, replenishing stocks, implementing food hygiene standards, maintaining storage spaces clean and organized, and loading and unloading food items.
- Maintained cleanliness of volunteer center and warehouse areas. Repackaged bulk donations into smaller portions for distribution. Limited food waste by assisting clients in selecting only needed items.
Timeline
Waiter
Old Man Pho Restaurant
09.2022 - 05.2023
High School Diploma -
Maribyrnong College
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