Raymond Sarmiento
Lexus of Jacksonville
Jacksonville,FL
1
Certification
20
years of professional experience
Dynamic Service Advisor with over a decade of experience in the automotive industry. Skilled in customer service, technician coordination, and promoting efficiency. Aiming to leverage strong leadership and technical expertise to enhance customer experiences and streamline operations.
Work History
Service Advisor
1 Year 8 Months- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Scheduled service appointments and managed workflow to optimize technician productivity.
- Communicated effectively with customers regarding vehicle maintenance and repair options.
- Maintained accurate records of service history and customer interactions in dealership systems.
Service Advisor
9 Months- Assisted customers with service inquiries, ensuring a high level of satisfaction and engagement.
- Coordinated service appointments, optimizing scheduling to enhance operational efficiency.
- Communicated effectively with technicians to relay customer needs and service requirements.
- Provided detailed explanations of services and maintenance procedures to customers.
Service Advisor
4 Years- Followed up with clients post-service to ensure satisfaction and address any concerns.
- Maintained accurate records of customer interactions and service history for future reference.
- Collaborated with sales team to identify opportunities for service package promotions.
- Trained new staff on customer service protocols and best practices for efficient operations.
Service Advisor
6 Years 11 Months- Provided exceptional customer service, addressing inquiries and resolving concerns efficiently.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation.
- Actively communicated vehicle updates to customers, enhancing satisfaction and trust.
- Trained new staff on service protocols and customer interaction techniques.
Service Advisor
2 Years 10 Months- Collaborated with technicians to diagnose issues accurately and recommend appropriate services.
- Streamlined service processes, reducing wait times and improving overall efficiency.
- Led initiatives to enhance customer experience through feedback collection and implementation of improvements.
- Monitored inventory levels for parts and supplies, ensuring timely availability for service operations.
Education
High School Diploma
Skills
Customer service
Team liason
Excellent communication skills
Executive team leader
Certification
Lexus.
General motors
Nissan
Honda
Timeline
Service Advisor
Lexus of Jacksonville
02.2025 - CurrentRead More
Service Advisor
George Moore Chevrolet
05.2024 - 02.2025Read More
Service Advisor
Coggin Nissan of the Avenues
05.2016 - 05.2020Read More
Service Advisor
Coggin Honda on Atlantic
06.2009 - 05.2016Read More
Service Advisor
Coggin Pontiac
06.2006 - 04.2009Read More
Balboa High School
High School Diploma
Read More