Raymond Skiba
Waterford,NY
Summary
Achieved significant improvements in fixed operations through proactive management.,Elevated team effectiveness by implementing strong organizational and prioritization practices.,Drove advancements in service management, collision center management, and overall automotive operations.
Overview
21
21
years of professional experience
Work History
Service Manager
New Country Motor Car – Toyota of Clifton Park
Mechanicville, NY
07.2017 - Current
- Estimate costs associated with operations, including repairs or preventive maintenance.
- Manage warranty repair or replacement services.
- Establish goals, objectives, or priorities for Fixed Operations.
- Supervise employees to ensure quality of work or adherence to safety regulations or policies.
- Calculate payroll for technicians and month and bonuses for service advisors.
- Interview and hire technicians, service advisors and support staff.
- Build pay plans for new hired employees.
- Replace or terminate employees as needed.
- Maintain high shop productivity with gross profit increases year over year.
- Train advisors on customer handling and service process.
Service Manager
Lia Auto Group – Nissan of Saratoga
Malta, NY
01.2016 - 07.2017
- Estimate costs associated with operations, including repairs or preventive maintenance.
- Manage warranty repair or replacement services.
- Establish goals, objectives, or priorities for Fixed Operations.
- Supervise employees to ensure quality of work or adherence to safety regulations or policies.
- Calculate payroll for technicians and month and bonuses for service advisors.
- Interview and hire technicians, service advisors and support staff.
- Build pay plans for new hired employees.
- Replace or terminate employees as needed.
- Maintain high shop productivity with gross profit increases year over year.
- Train advisors on customer handling and service process.
General Manager
New Country Motor Car Group – New Country Toyota
Saratoga Springs, NY
03.2015 - 12.2015
- Explain goals, policies, or procedures to staff members.
- Set marketing, sales, or other financial goals for all departments within the store and monitor progress toward these goals.
- Conduct market research and analyze industry trends.
- Responsible for interviewing potential new employees.
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine focus of sales efforts.
- Prepare budgets and approve budget expenditures.
Collision Center Manager
New Country Motor Car – Toyota of Clifton Park
Mechanicville, NY
06.2008 - 06.2011
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Schedule all work for body shop to maximize productivity.
- Prepare written estimate of body damage for customers and insurance companies.
- Negotiate flat rate times and parts needed for repairs with insurance adjusters.
- Monitor expenses of shop material versus material sales.
- Maintain a professional work environment.
Service Manager
New Country Motor Car – New Country Buick, Pontiac, GMC
Mechanicville, NY
06.2007 - 06.2008
Sales Associate – Service Advisor
New Country Motor Car – Toyota of Clifton Park
Mechanicville, NY
10.2005 - 06.2007
Education
High School Diploma - undefined
Catholic Central High School
Troy, NY06.1999
Skills
Oversaw troubleshooting initiatives to enhance customer satisfaction
Cultivated active listening skills to accurately assess client needs
Delivered exceptional customer service to improve client relationships
Managed operations and control processes to optimize productivity
Directed administration and management functions to streamline operations
Implemented time management techniques to maximize efficiency
Led a team through positive reinforcement strategies to achieve high performance
Promoted a positive attitude to encourage teamwork and collaboration
Championed team leadership by fostering an inclusive and motivating environment
Coordinated multitasking and organization efforts to ensure project completion
Facilitated problem-solving sessions to drive innovative solutions
Timeline
Service Manager
New Country Motor Car – Toyota of Clifton Park
07.2017 - Current
Service Manager
Lia Auto Group – Nissan of Saratoga
01.2016 - 07.2017
General Manager
New Country Motor Car Group – New Country Toyota
03.2015 - 12.2015
Collision Center Manager
New Country Motor Car – Toyota of Clifton Park
06.2008 - 06.2011
Service Manager
New Country Motor Car – New Country Buick, Pontiac, GMC
06.2007 - 06.2008
Sales Associate – Service Advisor
New Country Motor Car – Toyota of Clifton Park
10.2005 - 06.2007
High School Diploma - undefined
Catholic Central High School