Raymond Sylvester
Orlando ,FL
Summary
Customer focused and dependable professional with fifteen plus years across customer service, retail support, logistics, transport, and operations, skilled at helping customers, problem solving on the spot, and keeping fast-paced teams on track. Recognized for strong communication, reliability, and attention to detail. Ready to contribute to a customer first organization in retail, operations, or front counter support.
Overview
20
20
years of professional experience
Work History
Founder & Operator
S&S Metropolitan Logistics
Orlando
01.2021 - 09.2026
- Directed end-to-end last-mile delivery operations.
- Spearheaded fleet logistics, route planning, and delivery scheduling.
- Designed efficient routes to boost performance and ensure timely deliveries.
- Cultivated strong vendor and contractor partnerships.
- Addressed operational and delivery obstacles swiftly and professionally.
- Ensured adherence to strict customer service, safety, and reliability protocols.
Delivery Contractor
Uber / Instacart
Orlando
03.2020 - 09.2026
- Delivered professional last-mile services, maintaining an average customer rating above 4.9.
- Devised and executed efficient delivery routes.
- Ensured precise and punctual completion of customer orders.
- Communicated professionally with customers and addressed service issues effectively.
- Provided dependable service in a dynamic, time-sensitive environment.
IT & Logistics Support
147 Corp
Brooklyn, NY, New York
06.2019 - 07.2020
- Facilitated IT and logistics support for daily business operations.
- Troubleshot diverse computer, network, and technical issues.
- Aided in inventory management and equipment coordination.
- Supported crucial operational and logistical requirements.
Quality Control Inspector
Global Tech Industries Group
United Kingdom
04.2018 - 09.2019
- Inspected products and equipment to ensure quality and compliance with standards.
- Identified product defects and verified adherence to established quality benchmarks.
- Maintained precise records of inspections and quality control procedures.
Ramp Agent & Customer Service Representative
Spirit Airlines
New York, NY
02.2007 - 02.2017
- Expertly handled passenger baggage and cargo, ensuring safety and efficiency during loading and unloading.
- Worked closely with flight and ground operations teams to achieve on-time flight schedules.
- Confirmed correct baggage routing, optimal aircraft loading, and accurate weight distribution.
- Supported passengers through boarding, baggage handling services, and inquiries regarding lost or damaged items.
- Consistently followed all safety protocols mandated by the FAA, TSA, airport authorities, and the company.
- Utilized ground support machinery safely and according to all prescribed regulations.
- Managed responsibilities under strict flight timelines, maintaining high standards of safety and precision.
- Effectively navigated changes in operations and met diverse passenger needs within a demanding airport setting.
- Received recognition for dependability, strong teamwork, professional conduct, and a strong commitment to work.
Technician
AT&T / DirecTV / Dish Network
West Babylon, NY, United States
01.2014 - 03.2016
- Installed, maintained, and serviced telecommunications and satellite systems.
- Diagnosed and resolved complex technical and connectivity problems.
- Delivered professional customer service during residential and commercial installations and service calls.
- Followed detailed technical specifications and safety procedures.
Education
Associate of Arts - Computer Technology & Networking
TCI College of Technology
New York07.2004
Skills
Cultivated teamwork and communication skills to improve operational synergy
Optimized time management strategies, enhancing overall productivity
Delivered exceptional customer service, boosting customer loyalty
Utilized Microsoft Office for effective documentation and data management
Coordinated vendor relationships for streamlined supply management
Elevated quality control standards, enhancing service reliability
Configured network systems to bolster operational capabilities
Resolved technical issues swiftly through effective troubleshooting techniques
Elevated last-mile delivery operations, ensuring customer satisfaction
Increased route optimization and scheduling effectiveness, delivering timely services
Maximized logistics and fleet coordination to enhance service efficiency
Improved flight turnaround support, accelerating operational processes
Maintained FAA and TSA safety compliance, reducing risk factors
Enhanced ground support equipment functionality, ensuring aircraft readiness
Streamlined baggage handling and aircraft loading, contributing to on-time departures
- Cultivated teamwork and communication skills to improve operational synergy
- Stocking and merchandising
- Problem solving
- Fast patient environment
- Order fulfillment
- Adaptability
- Inventory management
Timeline
Founder & Operator
S&S Metropolitan Logistics
01.2021 - 09.2026
Delivery Contractor
Uber / Instacart
03.2020 - 09.2026
IT & Logistics Support
147 Corp
06.2019 - 07.2020
Quality Control Inspector
Global Tech Industries Group
04.2018 - 09.2019
Technician
AT&T / DirecTV / Dish Network
01.2014 - 03.2016
Ramp Agent & Customer Service Representative
Spirit Airlines
02.2007 - 02.2017
Associate of Arts - Computer Technology & Networking
TCI College of Technology