Raymond Valenti
Glenburn,USA
Summary
Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service.
Overview
32
32
years of professional experience
Work History
Office Coordinator, Patient Service Representative LV3
Northern Light Health/EMMC
11.2022 - Current
- Greeting patients
- Instructing patients to sign appropriate forms and consents
- Verifying and updating demographic and insurance information on all encounter forms
- Demonstrating mastery of appropriate practice software
- Take patients copay when required
- Documenting information in patients charts regarding prior authorization, and patient records for attending physician
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Mental Health Worker I
Dorothea Dix Psychiatric Worker I
06.2021 - 11.2022
- As DDPC’s newest Mental Health Worker I provide paraprofessional support work involving the direct care, and rehabilitation of patients in DDPC.
- My responsibilities include implementing programs in the care, treatment, and education of those with severe and persistent mental illness, providing direct patient care, and maintaining the safety of assigned areas.
- The work is performed under the general supervision of attending nurses.
Home Caregiver
MAS Medical Staffing
03.2019 - 06.2021
- Act as support for clients that live at home
- Document any changes in client’s moods feeling to better take care of their needs
- Transportation for essential items and medical visits
- Allow for social interaction where it may not be available in any other way
- Act as a liaison between clients and persons or businesses they are uncomfortable with doing themselves, however, are encouraged to try for themselves when possible
Security Officer
Volunteers of America
04.2017 - 08.2018
- Maintain order, safety, and operational control of the facility.
- Monitor and authorize entrance and departure of clients, employees, and visitors and maintain the security of premises. Maintain a safe and secure environment for clients, employees, and visitors
- Assist in ensuring that the program and residents are complying with the federal bureau of prisons and Volunteers of America standards and regulations.
- Process documentation records and reports as instructed
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, abnormal client behavior, or unusual occurrence
- Ensure facility cleanliness and monitor client work and extra duty assignments.
- Respond to all emergency alarms and disturbances
- Make periodic tours of the facility and its grounds and monitor the number of clients in the facility and their behavior
- Patrol premises to preserve order and protect property, prevent, and detect signs of intrusion, and ensure the security of doors, windows, and gates; monitoring surveillance equipment inspecting the building, equipment, and sally ports
- An answer telephone calls to take messages, and provide only authorized information during non-business and business hours
- Attend staff meetings and training as directed
- Other duties as assigned
Security Officer
Hollywood Casino
06.2016 - 04.2017
- Maintain highly visible patrols to ensure a safe gaming experience
- Assure quality support to other departments
- Promote the property promotions and events
- Maintain public order and enforce safety rules
- Protecting property and assets
- Investigate disturbances in the hotel, casino, or racing areas
Support / Customer Support Service Rep
Proxibid
02.2008 - 07.2009
- Responsible for taking customer service calls/emails in a timely and courteous manner
- Assisted customers in resolving complicated and detail-oriented problems
- Provide technical support for auction houses and bidders alike
Armed Security Officer
SECTEK
09.2006 - 02.2008
- Distinguish 17 different types of media credentials for personnel identification
- Deter, detect, and detain persons suspected of illegal or hazardous activity per local law enforcement instruction
- Identify suspicious cargo in or around vehicles that may pose a possible threat to the military installation
Pyxis Installation Tech
Pyxis
01.2005 - 10.2006
- Installation of Pyxis Supply Stations
- Training hospital patient care staff members in Pyxis menu navigation and operational procedures
- First line fault analysis and maintenance before notifying Field Service Technicians
Client Services
Ameritrade
12.2003 - 12.2004
- Responsible for taking customer service calls/emails in a timely and courteous manner
- Assisted customers in resolving complicated and detail-oriented problems
- Provide financial information through research of multiple sources
Card and Member Services
Pay Pal
08.2002 - 11.2003
- Responsible for handling and resolving customer service calls/emails
- Help customers resolve sometimes complicated and detail-oriented problems
- Resolve issues with the customer’s debit card within FDR
Document Retrieval
American Title
02.2002 - 07.2002
- Responsible for document management in a fast-paced environment
- Assist in the maintenance of friendly relations and invaluable communications between departments within the company
- Responsible for the efficient organization of documents weekly
Credit Consultant
Advantage
03.1999 - 09.1999
- Credit Consultant
- Managed collections on delinquent accounts in excess of 40K Dollars
- Assisted customers to meet their financial obligations in a timely and responsible manner
- Provided personal account information to customers
Tele researcher
Info USA
08.1997 - 02.1999
- Compiled and analyzed business information for use in an international database
- Trained seven new employees on procedures and methods for gathering information from businesses by phone
- Uncanny ability to maintain professional demeanor in situations revolving around indignant customers
Security
Ten Lies
02.1997 - 08.1997
- Maintained a safe environment for customers and employees within the establishment
- Preventing possible or already violent situations from escalating further
- Established good relations with patrons, making for a friendly environment
Supervisor
Homer's
03.1994 - 02.1997
- Provided excellent customer service to patrons
- Maintained good relations with national distributors
- Training new employees
- Interview and evaluated possible new employees
- Performed nightly accounting and closing duties
Education
High School Diploma - College Prep Classes
PLATTSMOUTH HIGH SCHOOL
PLATTSMOUTH, NE01.1994
Skills
- Windows 10 and Microsoft Office proficiency
- Typing accuracy: 98% at 40 WPM
Timeline
Office Coordinator, Patient Service Representative LV3
Northern Light Health/EMMC
11.2022 - Current
Mental Health Worker I
Dorothea Dix Psychiatric Worker I
06.2021 - 11.2022
Home Caregiver
MAS Medical Staffing
03.2019 - 06.2021
Security Officer
Volunteers of America
04.2017 - 08.2018
Security Officer
Hollywood Casino
06.2016 - 04.2017
Support / Customer Support Service Rep
Proxibid
02.2008 - 07.2009
Armed Security Officer
SECTEK
09.2006 - 02.2008
Pyxis Installation Tech
Pyxis
01.2005 - 10.2006
Client Services
Ameritrade
12.2003 - 12.2004
Card and Member Services
Pay Pal
08.2002 - 11.2003
Document Retrieval
American Title
02.2002 - 07.2002
Credit Consultant
Advantage
03.1999 - 09.1999
Tele researcher
Info USA
08.1997 - 02.1999
Security
Ten Lies
02.1997 - 08.1997
Supervisor
Homer's
03.1994 - 02.1997
High School Diploma - College Prep Classes
PLATTSMOUTH HIGH SCHOOL