Raymond Wardy
Dallas,TX
Summary
Sales professional with hands-on experience in lead qualification, outbound outreach, and building real connections with potential clients. Comfortable working high-volume pipelines, asking the right questions to uncover need, and staying consistent with follow-ups to move deals forward. Proven track record of hitting targets in fast-paced environments by staying adaptable, organized, and focused on results.Brings a strong background in customer-facing roles, communicates clearly, solve problems on the spot, and creates a positive client experience. Known for being reliable, coachable, and a strong team player who contributes to overall team performance while staying accountable to individual goals
Overview
22
22
years of professional experience
Work History
Lead Delivery Driver Associate
Safeway Van Lines (Amazon DSP)
Little Rock, AR
09.2022 - 03.2026
- Completed high-volume delivery routes averaging 220 packages and 160–180 stops per day, consistently meeting strict time and accuracy targets
- Managed daily routes using GPS and routing systems, adapting to traffic and delivery changes to maintain on-time performance
- Interfaced directly with customers during deliveries, resolving issues in real time to ensure successful delivery completion
- Supported dispatch operations and monitored delivery performance to maintain service levels across routes
- Led and supported up to 70 team members by assisting with route coordination, onboarding, and training of new drivers
- Managed delivery escalations and performance issues, contributing to improved team efficiency and operational consistency
Supply Technician Supervisor
UAMS Medical Center
Little Rock, AR
09.2016 - 03.2021
- Promoted from Sterile Processing into Supply Technician Supervisor role, demonstrating strong performance and operational knowledge
- Supervised a team of 8 supply technicians, ensuring timely support across critical departments including OR, ER, and ICU
- Coordinated inventory and supply distribution for high-acuity areas, supporting uninterrupted patient care and clinical operations
- Improved process efficiency and strengthened interdepartmental collaboration by working closely with nurses, physicians, and surgical teams
Assistant Manager - Sales/Credit
Rent-A-Center
Conway, AR
10.2012 - 09.2016
- Generated consistent revenue by averaging 4–5 sales per week through consultative selling and effective closing strategies
- Managed collections and account portfolios, reducing delinquency through proactive outreach, payment negotiations, and customer re-engagement
- Supervised and developed a team of 4 employees, supporting training, scheduling, and performance management to improve overall store productivity
- Drove customer traffic and engagement through community marketing initiatives and strategic showroom merchandising
- Helped elevate store performance into the top quartile in the region by improving sales execution, customer experience, and operational consistency
Call Center Representative
The Heritage Company
Conway, AR
08.2008 - 09.2011
- Completed 100+ outbound calls daily for Special Olympics fundraising campaigns, consistently meeting high-volume activity targets
- Ranked in the top 10% in the region for conversion performance by effectively engaging donors and securing commitments
- Built rapport quickly with callers, using persuasive communication to increase participation and campaign success
- Maintained performance metrics including call quality, adherence, and conversion rates in a fast-paced, KPI-driven environment
Shift Manager
Popeyes Louisiana Kitchen
Conway, AR
08.2004 - 10.2008
- Supervised and led a team of 10 employees, ensuring efficient operations and adherence to service and food safety standards
- Drove improvements in customer satisfaction, employee performance, and overall sales by enhancing training processes and reinforcing service expectations
- Reduced operational waste and improved efficiency by enforcing proper procedures and inventory practices
- Maintained service speed and team productivity during high-volume shifts, supporting consistent customer experience and sales performance
Skills
- Active Listening
- Adaptability
- Data entry
- Customer Relationship Building
- Account Management
- Goal-oriented mindset
- Problem Solving & Critical Thinking
- Performance Metrics & KPI Tracking
- Leads Prospecting & Objection Handling
- Customer Service & Conflict Resolution
- Time Management & Flexibility
- Leadership & Team Player
Athletics Highlights
Highlights
- Competed at University of Arkansas at Monticello (1 year) and Central Baptist College (2 years), performing in high-pressure, results-driven environments
- 13-year player for Power 92 Charity Basketball Team, demonstrating long-term discipline, consistency, and team-first mentality.
- Thrived in competitive settings requiring resilience, accountability, and continuous improvement. Key to hitting and exceeding targets.
Coaching Experience
4 years – Coach, Legendary Athletes
- Developed strong communication and motivational skills by coaching and mentoring athletes.
- Adapted coaching approach to different personalities, strengthening ability to connect with prospects and handle objections.
- Built discipline, accountability, and goal-setting habits
Timeline
Lead Delivery Driver Associate
Safeway Van Lines (Amazon DSP)
09.2022 - 03.2026
Supply Technician Supervisor
UAMS Medical Center
09.2016 - 03.2021
Assistant Manager - Sales/Credit
Rent-A-Center
10.2012 - 09.2016
Call Center Representative
The Heritage Company
08.2008 - 09.2011
Shift Manager
Popeyes Louisiana Kitchen
08.2004 - 10.2008