Raymond Woods
New Port Richey
Summary
Customer-focused professional with experience resolving billing concerns, collecting payments, investigating account discrepancies, and providing exceptional customer service in high-volume environments. Skilled in account research, payment resolution, transaction review, documentation, and customer communications through phone and in-person interactions. Proficient in Microsoft Office applications, including Excel, with a strong ability to analyze account information, resolve disputes, maintain accurate records, and build positive customer relationships while meeting organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Lowe's
04.2025 - Current
- Assisted customers with returns, refunds, exchanges, and account-related inquiries while ensuring compliance with company policies.
- Investigated transaction discrepancies and reviewed purchase records to resolve customer concerns accurately and efficiently.
- Maintained detailed documentation of customer transactions, returns, and issue resolutions.
- Communicated with customers in a professional manner to explain policies, charges, and available resolution options.
- Managed multiple priorities in a fast-paced retail environment while maintaining a high level of customer service.
Front Desk Associate
LA Fitness
04.2024 - 04.2025
- Conducted outbound calls to members regarding delinquent accounts and outstanding balances, facilitating timely payment resolution.
- Explained fees, payment obligations, and membership billing terms to customers, improving understanding and reducing disputes.
- Maintained detailed records of collection activities, customer communications, payment commitments, and account resolutions.
- Built positive customer relationships while balancing customer service excellence with collection and payment objectives.
Skills
- Microsoft Excel (Sorting, Filtering, Data Analysis)
- Microsoft Office Suite (Word, Excel, Outlook)
- Professional Phone Etiquette
- Multitasking in High-Volume Environments
- Confidential Information Handling
Timeline
Customer Service Cashier
Lowe's
04.2025 - Current
Front Desk Associate
LA Fitness
04.2024 - 04.2025