Raymond Zhang
Davis,CA
Summary
Results-oriented professional with a multidisciplinary background in clinical, technical, and operational roles. Spearheaded a series of audits and standardized billing protocols, resulting in a 27% increase in production-to-collection ratio over one year. Driven to strengthen my team by establishing reliable systems that balance financial growth with genuine patient or customer care.
Overview
6
6
years of professional experience
Work History
Office Administrator
Sunset Family Dental Care
Vacaville, CA
03.2025 - Current
- Audited and resolved a backlog of aging accounts, successfully recovering stalled revenue and bringing long-standing balances up to date
- Implemented new billing and coding procedures that increased production accuracy and shortened payment cycles
- Acted as the central liaison between clinical, administrative, and support teams to ensure seamless daily operations
Dental Assistant
Sunset Family Dental Care
Vacaville, CA
06.2022 - 03.2025
- Assisted chairside and upheld strict sterilization protocols
- Captured various diagnostic x-rays and records (CBCT, CEPH, I/O scanners)
- Communicated treatment plans in a clear and understandable way to help patients understand their options
Manufacturing
American Hydroponics
Arcata, CA
12.2020 - 03.2021
- Followed technical blueprints to assemble and construct hydroponic systems
- Machined wood, plastic, and metal components to meet specific system requirements
- Mixed precise chemical nutrient ratios to create custom growth formulas for specific plant species
Package Handler
FedEx
Arcata, CA
06.2020 - 09.2020
- Oversaw primary belt operations, managing the intake and distribution of packages across multiple routes
- Maintained high accuracy and loading speeds for multiple routes during record-high pandemic shipping volumes
Education
BA - Psychology
University of California, Davis
Davis, CA06-2022
AA - Psychology
Butte Community College
Oroville, CA05-2019
Skills
- Billing procedures
- Account reconciliation
- Revenue recovery
- Problem solving
- Team collaboration
- Effective communication
Timeline
Office Administrator
Sunset Family Dental Care
03.2025 - Current
Dental Assistant
Sunset Family Dental Care
06.2022 - 03.2025
Manufacturing
American Hydroponics
12.2020 - 03.2021
Package Handler
FedEx
06.2020 - 09.2020
BA - Psychology
University of California, Davis
AA - Psychology
Butte Community College