Michelle Agosto
Cleveland,OH
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
13
13
years of professional experience
Work History
Office Administrator
Assisting Hands
04.2021 - 07.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Medical Assistant
Core Chiropractic
02.2019 - 03.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assissted with trigger point and joint injections.
Medical Assistant
Dr, Anthony M George, MD
01.2019 - 01.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, prepared for physician examinations.
- Gathered client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained prior authorizations for insurance
- Billing and coding for Dr. George
- Assisted in muscle manipulations and trigger point injections.
- Scheduled appointments and registered patients.
- Called and faxed pharmacies to submit prescriptions and refills.
- Instructed patients on medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
STNA
Comfort Keepers Home Care
03.2014 - 01.2017
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
STNA
Mount Royal Villa
09.2010 - 07.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
Medical Assistant - Health Care
Remington College
Cleveland, OH09.2019
STNA - Health Care
Absolute Health Services
Garfield Heights, OH08.2010
High School Diploma -
Valley Forge High School
Parma Heights, OH06.2010
Skills
- Processing Expenses
- Recordkeeping and File Management
- Customer Service
- Managing Patient Records
- Office Supplies and Inventory
- Microsoft Office
- Healthcare Coding
- Appointment Setting
- Office Procedures Understanding
- Medical Knowledge and Terminology
- Compassionate Communication
- Knowledge of HIPAA Regulations
- Insurance Billing Procedures
- Coordinate Schedules
- Daily Patient Care
- Prescription Refills
- Assisting with Physical Exams
- Equipment Inventory
- Collecting Medical Samples
Timeline
Office Administrator
Assisting Hands
04.2021 - 07.2023
Medical Assistant
Core Chiropractic
02.2019 - 03.2021
Medical Assistant
Dr, Anthony M George, MD
01.2019 - 01.2020
STNA
Comfort Keepers Home Care
03.2014 - 01.2017
STNA
Mount Royal Villa
09.2010 - 07.2013
Medical Assistant - Health Care
Remington College
STNA - Health Care
Absolute Health Services
High School Diploma -
Valley Forge High School
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